Delta Hotels Waltham Abbey

Came here for a business course. Staff was friendly in the meeting area and food was wonderful. However staff in the lobby bar was less friendly - noted how they gave complimentary cookies for Caucasian customers who got coffee but not for Asian customers who made the same purchase.

Service rubbish. Wasn't greeted upon arrival on check in. Book breakfast with my room and got told that it wasn't there. Had to contact trip.com several times even tho it wasn't a fault on their part. Trip.com had tried to call the hotel several times and send emailes over the course of three hours to which the miserable woman on reception hadn't responded to. Eventually when I went to reception she originally refused to speak to trip.com as I had them on the phone. The attitude I was met with stunk. Her response was well you didn't book it direct through marriot bonvoy so it's not my problem. Them had issues with the ac, was constantly blowing out hot air even on 15 degrees. Got told there wasn't any fans in the hotel apparently! Eventually moved rooms at 1.20am which was unnecessary and could be avoided if the air conditioning had been checked prior to arrival... seems like the room I was in wasn't the only one with issues clearly. Overall not a nice stay and not worth the money with the issues encountered

Quiet and cosy place. Rooms very traditional. Breakfast is acceptable. Jogging machine at the gym strangely facing a opaque wall. Not really a convenient place, unless you are driving. The first night we checked in, the receptionist said there was no double bed (deluxe king room we booked and prepaid) and gave us twin beds. Then the solo traveller who checked in after us got a deluxe king room. Apalling. All other staff are friendly and cheerful.

Nice hotel for an overnight stay. Very hot weather and our only issue was the room was far too hot, even with a fan on and the air-con full blast. We reported it because I don’t think the air conditioning was working. Apart from that, all ok.

A good stay. Had to get extra duvet but the staff were swift in providing it.

Great hotel with friendly staff. Neat facilities and close to amenities

This is a really lovely hotel with very good amenities. My only moan was that the car park is strictly pay no exceptions £4 to park your car at a hotel where you are staying seems a bit wrong. Although it wouldn’t necessarily put us off going again there are alternative hotels in the area that have free parking for guests.

Great place for a party

Clean hotel