Romano's Hotel & Suites Wagga Wagga

Absolutely appalling lack of service! Romano’s had been a favourite for years- until now. Family function venue at the cocktail bar was “double booked” last minute. We were moved to an upstairs function room. No staff or food for first 1.5hrs No bar staff. Finger food was the worst ever. We had to ask for plates and cutlery. 10pm we were told to “turn the music down” as people were sleeping! Saturday night! Long weekend! In a pub! Staff were cleaning plates and cutlery in full view of party guests! Pub meals were appalling. Frozen vegetables were still cold as was mashed potato with steak. One male staff member was very rude, particularly to the bride. Romano’s will forever be off the list of places to go in Wagga. Appalling. Shame on you

We were in Wagga for one night on the way to Victoria. 3 days before Christmas 2021, this was a great space. If your looking for a bar for a drink, a group for a girls catch up, families because dinner order starts at 5:30pm, little play area and had a jumping castle for Christmas, the space was large and well spaced to suit all styles and needs. It could hold large groups and small. We really liked it as a family who was tired and just wanted a place the 1 & 5 year old would be accommodated without any fuss. Staff were lovely, food was normal pub food as expected, not over priced and reasonably fast.

When I ate dinner there I went to grab some salt and pepper. To my dismay the salt and pepper shakers were not screwed on! As you can imagine, it ruined my food. There was also a heap of coasters scattered on the floor.

Older style looking pub with accommodation upstairs. Lift access to rooms was great. Room was tidy and clean. Down side room was situated at noisy part if pub, heard everything from guests down stairs. Shared bathroom facilites couple doors down. Heads up, have shower in morning, rather of night as hot water took forever to heat up. Gave up waiting in the end. Tea & coffee station avail but on lvl 2. Very basic. Parking avail at front door but it is timed to 1hr. Ok if u arrive after the time limmit finished on a saturday.

We usually check out places online but stopped here after a long drive. The bar staff were very friendly and efficient so it seemed like a good place to stay. We are pretty tolerant people but... The rooms have been recently refurbished but are very small and lack basic facilities. e.g. no storage space for luggage or clothes, no chairs and no tea or coffee making facilities apart from a station down the hall. ( Take down your own water)The large en suite was the best feature of the room. Our room on the western side of the hotel was noisy, partly due to the gap between the window and the sash but more so because of intrusive music from the downstairs bar , which went on until about 12.15a.m. I mentioned these things to reception when checking out. The staff, bistro meals and hot showers saved the place but at $159 p/n it was an average stay at best.