Lee valoraciones de usuarios sobre hoteles en Waco

Comfort Suites Waco North - Near University Area
4/596 Comentarios
I am a Hilton member and usually only stay at Hilton properties, however, when I tried to check in to the Hilton property down the street, I was treated very poorly by the front desk clerk, so much so that I ended up sobbing and left my paid reservation to go down the street and stay at another property. I stopped at the Comfort Inn and Suites to see if they had availability. I was very warmly greeted by Tara who was extremely engaging and kind. When checking in, I was still so emotional about the event that had happened at the previous hotel that I started sobbing. Tara came around the desk and hugged me, encouraged me, and immediately got me checked into the hotel. I had never stayed in this hotel chain before but the room was so spacious and clean! The bed was so soft. There was no noise from the interstate or other rooms. I had a much needed rest. The next morning, I was greeted by the kindest women who were working the breakfast area. I don't remember the workers name, but in conversation, she mentioned her son, Galveston. As I went to check out, the pool maintenance guy was standing near the front desk and he engaged in some lighthearted conversation. Tara was still working the front desk when I went to check out. I thanked her for taking such good care of me and giving me the most amazing customer service the night before. She hugged me again and told me she hoped I have a safe trip home and encouraged me once more. Her kindness to me meant so much. It didn't feel like she was doing it because it was her job but because she really did care. My experience with everyone of the staff members at this hotel has caused me to change my loyalty membership from Hilton to Choice Hotels. The compassion and kindness shown to me was unmatched from anywhere else I have ever stayed. This staff makes you feel valued and it feels like seeing family when you walk in. I was so impressed by the service that I called the GM, Melody Hargrave, and was treated as equally kind. This really was the best experience after a long, tiring, and emotional day the day before. If I ever go to Waco again, this is where I will stay!
Comfort Suites Waco Near University Area
4.4/599 Comentarios
We enjoyed staying at this location. Room was very clean, and the staff friendly. Without our asking, they even put us on a quiet floor away from the sports teams staying that weekend. I really appreciated their thoughtfulness. It was very near the Baylor campus and La Salle Antique Shoppe and other sights that we wanted to see. I would give a 10 for excellence on everything but breakfast, since I am gluten free. Breakfast was very typical eggs, sausage, make your own pancakes…

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