Mari del Sud Resort

I recently stayed at this hotel, which is beautifully situated in the middle of the island, offering breathtaking views of both the volcano and the sea. The location and scenery are undoubtedly its strongest points. However, the overall experience did not live up to the hotel's 4-star rating. The room we were given was not properly cleaned, and although I had explicitly booked for three people, there was no linen provided for my child's bed. This forced my child to sleep with me in the main bed, which was not what I expected. Additionally, there was no cover for the mattress—a basic necessity that should be standard in any hotel, let alone a 4-star one. Our experience at the restaurant was disappointing as well. The food was mediocre, with the fish clearly being frozen, which is especially unacceptable given the island setting. We had booked dinner during midsummer, and a kids' menu was promised at the time of reservation. Yet, nothing was prepared for our child, and the staff had to scramble to arrange something at the last minute. We didn't receive our first dish until around 10 PM, by which time our 2-year-old had already fallen asleep. The staff was generally okay, but the service at the restaurant left much to be desired. The waitress who served us was not particularly friendly, which added to the overall sense of disappointment. In summary, while the hotel's location and views are stunning, the service and attention to detail were lacking. The stay did not meet the standards expected of a 4-star hotel, and I cannot recommend it based on our experience.

Bad service and over charging. Service with a scowl. Front of house moaned when we asked to sit by the sea as per our booking. My wife explained that she was vegan and if she could have a salad and focaccia. She was recommended the bresaola salad without the bresaola. The other pizza arrived, then a 5 min wait for the salad which arrived with the bresaola and after my wife complained they just removed the bresaola. Not really the done thing, so they remade the salad, which was essentially a bowl of carrot and iceberg. Focaccia arrives after another 15 minutes after repeated reminders. Bill arrives with full charge for bresaola salad and after reminding them that it was just a bowl of iceberg they took 2euro from the dish. Poor service, poor food, bad experience.

Ottima esperienza. Belle camere, utilizzo di materiali naturali per l’arredo. Giardino mediterraneo curatissimo. Personale disponibile. Non ho utilizzato la piscina anche se ampia, perché per me è inconcepibile non tuffarsi nel mare. Il cibo è di un livello superiore, consiglio di accelerare sui tempi del servizio e un maggiore assortimento sui vini. Bella vacanza! Grazie a tutto lo staff!

Il resort di per se è molto bello, in un ottima posizione, giardino stupendo, così come la Piscina. Le camere carine ma molto spartane. Purtroppo non sono presenti molti servizi al Momento, il bar della piscina chiuso, la colazione molto scarna, a pranzo ristorante chiuso, asciugamani trovati macchiati.. insomma si puô fare decisamente di più

Il posto è sempre meraviglioso e ci ritornerò con piacere. Spero di trovare però servizi più adeguati all incantevole particolarità del resort. Ritengo, comunque, che i disservizi riscontrati siano in linea con l ‘atmosfera di tutta l isola che ho trovato stranamente impreparata, benché fosse già il primo di giugno…(pizzerie nel panico, ristoratori in tilt, baristi impreparati e commercianti nervosi)…pertanto tornerò a luglio e spero di trovare un po’ di tutto di più sia ai mari del sud che nell’ isola tutta…

La stanza ci è stata consegnata alle 17. Fuori era pieno di materassi e sporcizia. Mancavano tende, kit benvenuto e persino il tappeto. Ma è andata peggio a chi non la ha mai avuta. La struttura non è mantenuta sono caduta in una grada in piscina e mi sono fatta male. Nessuno è arrivato. Bar piscina chiuso. Bar chiuso dalle 11 senza possibilità di fare pranzo o brack. Nada servizio navetta. Direttore assente. Le stanze non sono neppure state pulite. La struttura è bella ma non esiste gestione. Voto -1 mai piu