Noahs Ark Deluxe Hotel Spa

Very disappointed. This hotel was once very good, sadly due to poor management , we can see a dramatic decline in standards. Negatives: Hygiene Issues: The food is exposed and covered with flies. Customer service: the senior management of this hotel treats guests, like they are above us. They forget that we are the guests, not the other way around. No smile, no welcoming behaviour, just arrogance. Dining Experience: The lunch service has been moved outdoors, and both the variety and quality of the food have suffered as a result. The selection is disappointingly poor. Inconvenient Check-in/Check-out Times: With an 11 AM check-out and a 3 PM check-in policy. Poor Service: During meal times, their is a lack of staff due to the hotel being overcrowded and operating beyond its capacity, hence staff being unable to meet the demands of the overcrowded environment. This issue reflects a serious management shortcoming. The ADA bar, located in the center of the swimming pool, now charges for drinks, while a nearby bar offers the same beverages for free. This makes no sense, the ADA bar used to be free. This unnecessary pricing decision has made the ADA bar virtually unused, no one goes there! Again pointing fingers to management. Final Thoughts: The management of this hotel is, unfortunately, its greatest weakness. With poor oversight and operational decisions, the experience has deteriorated to a point where it’s hard to recommend. Sadly we will not be returning, which is a shame given the hotel's past reputation.

This hotel should have sunk when built all staff are robots can not see you does not smile lives in a world of their own pretends they do not understand the dinning room serves pig food and you have to queue for this food only opens morning and evening during day you have the luxury of a transport cafe toewels in room are as and when the grounds are mazing but we are living the nightmare as we wright this report

Definetly a must for me,noahs arc is the key for my holiday,the sea,aqua park also the restaurant is stunning.Animation crew is also knew what they were doing straight up professionals.Everybody must came to this hotel once in their life.

The hotel is excellent, so much nice animators, i left my kids in miniclub so smily girls there And so much positive energy!!! Love this hotel, everything is clean. The hotels garden is the best, so much palms And flowers i felt in love, But no towels in rooms!!! Only bad thing.