Tour16412978634
15 de agosto de 2023
Overall, this hotel was exceptional. I stayed in a suite that was spacious enough for my family of four and our dog. The room featured modern furnishings, safe, toilette amenities, 2 LED TVs and 2 balconies (one in each area) and was impeccably clean. We opted for half-board, and both the breakfast and dinner offerings were outstanding—authentic and scrumptious food options. The menu was replete with a wide variety of antipasti, two or three options for "Primi" and "Secondi," and a delightful selection of fruits, cheese, and desserts. My stay spanned two weeks, and while I wish the menu had been as extensive as our stay, the second week's offerings mirrored those of the first week. Nonetheless, the food remained delicious. My wife, who loves cheese, had however liked a larger variety of it. The wine selection, while not extremely extensive, was thoughtfully curated and fairly priced. Any unfinished bottles were conveniently saved for us until the next evening. The staff were exemplary—from the reception to the restaurant, the cleaning crew, and the night porter—everyone was consistently helpful and professional and going the extra mile for the wellbeing of the guests. A standout for me was the barman, Marco Del Bianco, reputed to be one of Italy's top barmen (a quick Google search showcases his impressive skills). As a cocktail enthusiast myself, seeing him serve at the poolside kiosk felt akin to having Maroon 5 perform at my wedding, reminiscent of their "Sugar" music video. It was simply sensational! So, why the withholding of a perfect rating? There were a few hiccups during our stay. Some were resolved, such as an issue with incorrect bedding in our initial room that led to a two-night temporary arrangement. However, the hotel graciously offered us a room upgrade under favorable terms. Other issues, although minor, like our request for an extra cushion going unfulfilled, remained unresolved. The deciding factor that cost this hotel the coveted fifth star was the complete absence of entertainment during our first week, apparently due to a dispute with the lead animator, resulting in the departure of the entire animation team. While this didn't affect me significantly, it was a noticeable letdown for my family. For families with little children maybe even more. In summary, despite a few areas for improvement, this hotel provided a wonderful experience, and I wouldn't hesitate to recommend it.
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