Hôtel Mercure Chantilly Resort & Conventions

Some issues but they were resolved We had some issues with our room and had to move to another but were given a compensatory discount.

Location perfect for Chantilly. Room was a good size and comfortable. Check-in a little slow as only 1 person on the desk. Dinner disappointing; food over cooked and under seasoned. Bar available outside only; a little irritating. Breakfast was good. We’d return but food offering needs to be better

It was super location, but we were told we could eat in the bar as the restaurant was full. When we tried to order at the bar, the barman said no. Different advice from receptionist. We had to order room service to the lobby.

Nice moment in a castle Very good réception, clear explanations, external swimming pool very nice when wheather not so good , restaurant with an amazing view in the evening, original menu multi choices for starters and dessert and prices very correct, amazing choice of cheeses. The only bad point is sauna and hammam not at the level (only 3 seats for each), 2 showers and few possibilities to hang towels or sit down, it s not enough for a big hôtel with so many bedrooms. Global feeling very good, walk all around by foot (polo matches 20 min, chantilly castle 40)

the surrounding is wonderful with the golf course and the forest nearby and a great park also the staff very nice especially Léa at the desk upon arrival very accommodating and Sabrina... and also the pool inside and outside and the facilities

Great hotel in brilliant location This is a well positioned hotel in the beautiful town of Chantilly to the North of Paris. We used it as a base to visit Paris for the French Open tennis. It was our second stay and we would return for a third. The hotel has a large footprint, rooms are very large and well furnished. Everything is good, food is excellent. Service impeccable. Points for improvement: 1. The Aircon barely works in the rooms 2. The curtains don’t block the light from the windows so the room is light from 5am. This is a problem in so many hotels. It’s so fundamental - achieving good black out - and yet only a minority of hotels get it right, often the budget ones ironically 3. The gym is very poor with only four fitness machines, no weights or weights machines. For a huge leisure orientated hotel with a golf course and pool the lack of a gym is a bit odd 4. There is no mirror above the desk where a woman can do her make up. Again, such a common problem in most hotels But overall this is a good hotel often available for a good price in a stunning location.