Kerry-Anne K
6 de abril de 2022
The standard room was awful , it overlooked some abandoned furniture and was soulless, dark and tiny. My husband actually rang reception to upgrade my room as a present and it was lovely. The décor was very Peaky Blinders , the bed was comfy and it felt much fresher and airier than the dank single bedded monstrosity I had previously . When was the last time you saw a single bed without a headboard anywhere other than a hostel ? The staff were also friendly but varying in experience. The upgrade was actually a present from my husband, however I ended up paying for it myself as they charged my card instead of his , which my husband laughed about . Back to the service ...I called whilst parked outside to get directions to the free parking and I was told to find the local burger joint as they had 24 hour parking. I was not given an address to use with sat nav and had to find it myself. After dragging my heavy suitcase through town to the hotel, I then read a sign telling me that I can have free parking from the hotel across the street at co-op !. This means for the duration of my stay and not having to move my car after 24 hours . So I checked in , got my parking pass and moved my car to the hotels free car park, Very annoying after a long drive and traversing through snow showers on arrival. The other annoyance was being told the wrong time for breakfast, I arrived at 6.40am to be told that the restaurant was not opened until 7.30 , however some guests were eating early at 7 . I decided to wait until it was opened and realised that the receptionist was eating breakfast herself, whilst I sat waiting , undoubtedly from the restaurant At 7 I asked to enter the restaurant and along with another family had a pleasant enough experience. However, I had to find lots of forks myself to use for serving and placed them in the sauces, beet salads and other stations ...your welcome ! I also noticed that there were no cards to describe the food selection , which is unusual in a hotel at this price band. I had no cards or I might have helped them out with that too lol We have a great saying in Scotland " A fur coat and no knickers" which is what this hotel was sadly . The décor in the public spaces and superior rooms was Instagram ready , however the mixed service let the experience down . I have stayed in much simpler hotels that had a better overall experience on account of the customer care .
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