Sima S
29 de agosto de 2024
Always come back to this beautiful hotel, but this time was something not good. We have booked most expensive Pacai suite, when we have arrived, staff told us that there will be wedding, so restaurant will be closed. We have booked all weekend from Friday to Sunday, it was summer time, and everything was closed, we could use only room service. Hotel had to warn us about that, but they didn't!!! They sent satisfaction survey during our stay, I mentioned about that, but they didn't care. After our stay, they sent another satisfaction survey, I have also mentioned that, but they ignored again. Also in our Pacai suite there was explanation that we have soundproof walls, and there was sound column, so we played it, on friday after 10 p.m. we had call that music is too loud, and another day when it was wedding in hotel area loud music was ok after 10 p.m.
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