Welcome Hôtel

We’ve been coming here since the 1990s and love it. It’s a hotel where the total is more than the sum of its parts. Staff are lovely, rooms with a balcony are sublime. There is nothing better than taking your breakfast watching the fisherman plying his trade, the cruiser tenders doing their thing and the world passing by. People have moaned about noise, but we’ve found this dies down at a reasonable time. Service from the bar can be really slow, but hey, kick back and enjoy the vibe. You won’t get this ambience in many places. I love this place. An excellent location to visit all that the area has to offer, which is a lot!

We love Ville Franche and France in general. We love the food the people and its lively atmosphere. The welcome Hotel is in the perfect spot and it is a lovely place to stay. Great staff and ambience we try to visit every year

We had high expectations given reviews on various write ups, but we consistently became more disappointed each day. Service was inconsistent with the exception of Mathis in the restaurant. He was attentive and on the ball. We had to ask for face clothes each day and one day we didn’t even get towels. We had to ask repeatedly for items that the Holiday Inn would have provided daily. You are given two complimentary small bottles of water on the first day. Then you CAN buy from the refrigerator in the room! Pillows and linens were subpar. Hotel was dirty and run down. We were very disappointed!

Great experience, everyone was so kind and welcoming. Would definitely stay here again. Breakfast options were great.

We've been visiting Nice and Villefranche regularly over the past twenty years. Our visits to the Welcome Hotel Wine Pier have always been enjoyable and the staff heve always been helpful and courteous. We visited again last night ( Friday July 18), but our experience was upsetting. Our first drinks were delivered courteously but the service at the Wine Pier was slow and not up to the usual standard. Our request for further drinks had to be restated twice as no service was forthcoming. We asked for the bill, but after a fifteen mintute wait, it still hadn't arrived (we had a reservation at a nearby restaurant and needed to leave). On entering the hotel and asking for the bill to be delivered to our waterside table, the member of staff (the bar manager?), came to our table and slammed the bill down. He then began an angry tirade saying we were terrible customers and shouting at us in front of other customers who were clearly shocked by his unprofessional behaviour. He continued shouting and told us to "rush away" to our restaurant reservation and never come back. He was aggressive and intimidating. My wife was left tearful. The member of staff demeaned both himself and the hotel by his shocking responses. Despite our many years of happy visits to the Welcome Hotel we are regrettably leaving a one star review because of the behaviour of this one member of staff.

Perfect location, with amazing sea views and great service from lovely staff. With many restaurants and attractions right on your 'door-step'