Usuario invitado
31 de enero de 2023
When we arrived, me and my partner, there was no reception (midday). There was absolutely no one around. We went down the steps to the pool area, after travelling there for 13 hours and hot and tired, and sat at the bar (restaurant). We told the waiter that there was no reception and he advised we speak to the receptionists who were seated nearby, eating. I approached the receptionists, clearly we are new arrivals by our dress and luggage! The receptionist put her hand up in my face without looking at me and stated that she was on her lunch break. I advised that I wouldn’t dream of taking her lunch break but asked if there was a stand in, in their absence. She angrily retorted that she was on her break. We sat there for a further 2 hours, tired and sweltering, for 1.5 hours more. When we got to reception (same woman now fed), she processed our admission. We were told that we needed to pay £300 security (not told before) and that there was only a taxi service if we needed to get around. She said that the bus service would be confusing to us and too complicated. What do you know - the bus service runs like the London circular line, impossible to get lost on and is regular and fun. We went all across the Algarve on this “too complicated for us” bus route. The busses don’t charge either! The Algarve is amazing, the locals are amazing, but the reception at Rio was disgusting and we’ll never return!
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