Relais Paradiso

Absolutely exemplary in every single way. The attention to detail and efficient services from ALL staff was delightful and we were made to feel most welcome. Highly recommended stay and paired with sister hotel day spa and services is divine tranquillity. Thank you Relais Paradiso. We have lovely memories to treasure.

Listed as a 5 star but really doesn’t hit the bar. Pleasant modern hotel but lacks the finesse to reach 5 stars. Lovely sun terrace. Reasonable transfer to local town. We had an issue with room air conditioning that was never fully resolved to our satisfaction, despite raising our concerns on more than one occasion. A 5 star hotel would have gone out of their way to resolve this… Breakfast certainly not 5 star. Photos show offering on display and uncleared tables after 10-15 minutes…

Had such a great experience staying here. Angela was superb from our arrival right to our check out and the waiter Antonio could answer any questions on the menu in depth and also the wines with recommendations. Our room was very clean and well presented with a private pool on the terrace with a stunning view of the coast. We cannot recommend this place enough and will definitely be back

The staff here is absolutely incredible! Everyone has been so kind & helpful. We got here feeling sick & left feeling well. The staff working the last 2 days … Angela & the other 2 male manager & all other staff went above & beyond to help us. I hope they all get recognition. Our room was absolutely gorgeous with the private pool outside …. Very spacious & beautiful design. The view is also beautiful. This is a good resting place before going to Rome & fly home.

I found the staff arrogant. They seemed bothered by every request. They told us the pool was closed and when we checked, people were swimming in it. We asked for the quickest lunch because we had an appt. They said 10 min. But it was actually 30 min.

Firstly, I’m probably being slightly harsh with an average rating. However, there isn’t a good rating option and very good would be overstated based on our experience. There is lots to like about this hotel. The views are stunning and the amenities offered in our room were excellent - internal hot tub, his and hers vanity, a variety of external sunbathing options plus the jacuzzi on the balcony. The welcome was warm and the receptionist took time to escort us, and our luggage, to our room. Breakfast offered a good variety for a continental offer, with service also good. The location is on the edge of Vietri Sul Mare, with the only way of walking along a very busy road with no pavement. However, the hotel offered a shuttle service daily to enable you get in and out of the centre safely. Just watch out for how busy this can get as it’s shared with a sister hotel and despite booking in advance, we regularly had to wait for the next pick up. The reason for our overall rating relates to the room facilities, which haven’t been maintained like you would expect from a quality 5 star hotel. Even though we booked an Exclusive Suite, one of the highest tariff rooms, the walls were scuffed and scraped, we had light bulbs out, loose plug sockets, and stains on the internal sofa as well as on the external sun beds. The wooden planters and bed bases were also well beyond their best. The biggest issue, however, was the external jacuzzi where a large number of the mosaic tiles were loose and some chipped and broken, leaving a real risk to injuring your feet. I appreciate it’s the Amalfi coast and prices are at a premium, however we have twice stayed in 5 star hotels in Sorrento that were so much better overall value than the Relais. On check out we weren’t asked about our stay and even when I mentioned the issue with the tiles in the external jacuzzi, I wasn’t offered any apology or confidence the issue was taken seriously. Overall, it’s a lovely hotel with great views. However, I wouldn’t recommend visiting here until they complete some much needed basic room maintenance. A real shame they have failed to invest in what is a great asset.