Lenas Donau Hotel

Cuando llegamos había dos hombres borrachos en el bar al lado de la recepción del hotel. Cantaron y nos pareció un poco desagradable. La recepcionista se encargó primero de las bebidas de los hombres y no de nosotros. Tuvimos que esperar un poco a pesar de que nuestra solicitud llegó primero. Durante la noche se podía oír a otras personas. La ubicación es relativamente buena y el hotel es barato.

El personal de recepción fue agradable. La habitación estaba limpia y las instalaciones de la habitación eran adecuadas.

The hotel is 25-30 mins from city centre (direct metro/tube is 7 mins walk from the hotel). The nearest attraction to the hotel is Danube tower and then the Vienna’s giant ferris wheel. Coming to the hotel, the rooms are neat and tidy. Amenties are not that much. You will only have soap and shampoo (wall mounted dispensers). Some of the staff helps you some don’t. I was not allowed to take the charger to the room for an hour, it was denied by the reception. So it’s better for the guest to carry his own charger ( specially if you’re coming from some other country, as Europe has different chargers ). I came to the hotel at 1230 hrs, I was denied comp early checkin, however on chargeable basis the receptionist informed that the same can be done. Even at 1420 hrs I was denied the room, the reception mentioned about early checkin charges. If you wanna keep your bags at the hotel they charge you 2 euros. You cannot speak to the higher management as nobody is available to speak. The receptionist is the only one you can speak too. The receptionist will mention you that since there are 2 hotels, the higher management sits in another hotel or something of this sort. There is only 1 receptionist at a time. Incase there is another receptionist ( usually during shift change ), please be ready to wait as he/she would prefer to take his handover first and then assist you. The hotel lacks hospitality , while they’re doing the business of hospitality. But rest all is fine. The only special mention to the guys who did evening shift and night shift on 15th was helpful to me. If you want to add your breakfast is nearly 18 euros ( more than half of your room price per night ). It’s better to pay a little extra and get a hotel near city centre as it will give you for freedom to visit different locations and would be comforting.

Great staff. Room was clean amd had a very good location to reach from the city center.

Nice location and ordinary accommodation. WiFi connection in the room was very bad.

Close to metro, Danube and VIC. Shop across the street. Very nice service and great staff. Good restaurant as part of the hotel. Room was clean and has all necessary equipment. Bed was comfortable.