Usuario invitado
6 de diciembre de 2022
I booked this hotel during hunting season right after Thanksgiving as a quick pass thru stay for my girlfriend and I. The website pics looked good and it was only one night. I arrived at about 7pm to a dark parking lot with few lights and fewer cars. I was greeted by a locked entry door and a sketchy vibe. A service phone was on the wall to alert the workers and allow me access to the front desk. The woman and young man at the desk were friendly and nice. I got my key and I made my way up to the room. I had an uneasy feeling as I walked thru the halls. There was holes in the carpet with stains and bleach marks. The baseboards were all missing, however it did look as though they had recently painted the walls. The pool was closed and taped off (as noted in the website.) As I entered the room and was blown back by the heat that was running full blast. I turned on the entry light which was a florescent bulb that flickered and popped like a scary movie. I opened the window and turned on the ac to try and cool off the temp. The room felt cramped and dark even with lights on, there were some stains on the bedsheets and comforter and it just felt…off. I went and got some ice, back down by the front desk. My girlfriend had finally caught up with me and arrived. We positioned her car under one of the lights near the entry. We walked back inside behind a scantly clad gal with knee high fuzzy boots who met a gentleman waiting at the door. We made our way back up to our room at which time she agreed with my assessments and we said to ourselves that this wasn’t worth the stay. We grabbed our bags and went back down to the front desk. There was a family checking in so I tried to be discrete and told the manager that we had just checked in about 20 mins ago and we are gonna head down the road a little further before stopping for the night, but we hadn’t touched any of the beds or bathroom so it was still clean. He said okay I’ll take care of it and he took my key back. I didn’t want to bad mouth his family business in front of his customers or his family, no harm, no foul.…HOWEVER…I recently saw that I was billed for the entire stay. I called the hotel and asked if I could possibly be credited back for the stay because I had only been on the hotel grounds for about 20 mins (most of which was in the lobby and parking lot!) He asked my name and date of the stay. I told him, and then explained I had came back down and spoke with the manager that night and he said he would take care of it. The person on the phone (I presume to be the same person I spoke with that night) then became belligerent and said, “20 mins!?!? No! You can’t have a credit! You are wasting my time.” (By even asking) I said we hadn’t even sat down in the room. He repeated angrily, “you are wasting my time.” Without even offering to bill for a cleaning fee or partial credit he was done with me. I wished him a good day and we hung up just as quickly as we had started the conversation. Save yo
Traducir