Extended Stay America Select Suites - Chicago - Vernon Hills - Lincolnshire

I came to the hotel at night. And there was no one at the front desk. They have a very bad system. There should always be someone at the front desk. The worst hotel I've ever been to, I don't understand why it has a high score. It doesn't even deserve 1 point.

The staff was great! Laurenn and Paulette were very helpful and accommodating! I believe the maintenance guys name was Jim, I had a backup and he was johnny on the spot and was in and out to get me back up and running. Highly recommend this property with it's cleanliness and great staff!

My husband & I were in the north suburbs for 2 weeks, and chose this long-term stay hotel because of its optimal location for our purposes. I am extremely ambivalent about it. On the one hand, we got a clean, well-located room with a kitchenette for a very reasonable price. There is also a nice guest laundry facility with six washers and six dryers. On the other hand, there were a lot of glitches. 1) At the time of reserving, we requested a first-floor room; we did not get one, even though the hotel was clearly not full. 2) The so-called "fully equipped kitchen" -- unlike any other long-term stay hotel we've ever stayed in -- did not provide pots & pans, or dishes. If I had known this before we left home, I could have brought these items from home. 3) Our bathroom sink clogged up almost immediately, and we were told that there was no maintenance person ("we're trying to hire one"). We were further told that, due to budget constraints, they could not call in an emergency plumber (this was on a weekend), so I got a plunger and a bottle of drain cleaner from the front desk clerk, and went to work on it myself. It took 24 hours for the drain cleaner to open the clog. 4) The bathroom toilet clogged twice; the first time, I was able to resolve it with the borrowed plunger, but the second time they told us we would simply have to move to another room. As we had a lot of stuff, this took us 2 hours, even tho the new room was just a few doors away. 5) The guest wi-fi was weak in the first room, and nonexistent in the second. We also had minimal phone reception in the second room, so couldn't even hot-spot; I had to sit in the lobby with my computer to accomplish anything online. If it were not for the wonderful location, I would have given this hotel 2 stars rather than 3.

Price was reasonable for 1 night at $95 My room (especially the bathroom ) smelled of cigarette smoke even though it was a smoke free hotel. Lots of noise from upstairs neighbors made it hard to sleep well as well. Front desk was friendly and personable. Just wish the room accommodations were better. Would book again to give the place another chance cause it was very convenient to restaurants and shopping.