Hotel les Chamois

My partner and I stayed at Hotel Les Chamois in Verbier on January 4–5, 2025. The structure, room, and amenities fully met our expectations, and we were initially very satisfied with our choice. However, our experience took a disappointing turn during dinner at the hotel's restaurant, which operates under the same family management. After returning from a day of skiing on January 4th, we decided to try the hotel's restaurant for dinner. We inquired at the reception about reserving a table and were informed that dinner service was divided into two sittings. We were offered a table during the second sitting, starting between 9:00 and 9:15 PM. At 8:40 PM, after a short walk through the village, we asked if we could sit at the restaurant's bar to enjoy a glass of wine while waiting for our table. We were accommodated at the bar, where we immediately noticed that several tables were already available: two tables for two and one larger table for 4–6 people. Choosing to be patient, we decided to enjoy our wine and wait as instructed. Approximately 10 minutes later, guests (external to the hotel) began arriving for the second sitting. To our surprise, as they arrived, they were promptly seated at the available tables. This prompted us to ask if we could be seated as well, given that we had been waiting. We were curtly told to wait. As more tables became available and additional guests arrived, these newly freed tables were also allocated to the incoming guests, with the option to choose their preferred table. After more than 35 minutes of waiting, we were finally offered a table near the restroom entrance. At this point, my partner expressed frustration, pointing out that despite being the first to arrive and wait, we were given the least desirable table, while all other guests were accommodated ahead of us. She politely requested a different table, only to be brusquely told by the restaurant manager that, as we had been the last to make a reservation, we had no right to choose our table. I intervened, noting that we had been waiting for over 35 minutes while multiple tables were assigned to others. I argued that if a reservation is accepted over an hour in advance, it should guarantee fair treatment and seating comparable to other guests. If this wasn't possible, the staff should have informed us upfront, allowing us to decide whether to wait or not. Instead, we were made to feel like an afterthought. The manager raised her voice and replied, "This is how it works here. If you don't like it, you're free to leave." At that point, I lost my patience. Angry, humiliated, and with the evening ruined, I firmly stated that we would leave immediately and that this was no way to treat customers. We paid for our drinks and left without dining. I have never experienced such treatment in my life. Regardless of whether their reasoning was valid, the tone and aggression displayed by the manager were unacceptable in any setting, let alone in a professional relat

The location is perfect next to the lifts and town centre. Nice views and quiet. Staff super friendly and helpful in terms of recommendations. Rooms spacious and clean. Breakfast limited in choice but good quality of products. Good coffee.

A great place to stay in central Verbier. Staff friendly, rooms a decent size, and a perfect location. Our reservation was slightly complex as we needed a room for 2 for 2 nights, then a room for 3 for 2 nights. However, easily sorted by email and very quick responses. Highly recommended!

Super hôtel familial, convivial, chambres confortables et bien équipée, très propre. L hôtel est situé super bien par rapport à medran pour être rapidement au ski et les restaurants alentours. Personnel très sympathique et accueillant

Heerlijk hotel in het centrum Verbier. Ruime, schone en moderne kamers. Heel vriendelijk en behulpzaam personeel en goed ontbijt.met een eigen thee- en koffiezetapparaat op de hotelkamer was het verblijf helemaal uitstekend geweest.

Comodissimo albergo a 2 min a piedi dalla partenza della cabinovia Medran. Non tutte le camere sono già state rinnovate ma sono comunque spaziose e pulite (io e la mia collega avevamo una tripla grandissima con balcone e vista sullo splendido panorama delle montagne). Il personale è gentilissimo e molto disponibile per qualsiasi informazione. Anche il Ristorante Les Chamois è stato una bella sorpresa. Atmosfera calda e invitante. Ottima fondue e raclette. Aperto anche il pomeriggio per un thè o un aperitivo prima di cena. Con anche terrazza esterna al sole. Il giorno della nostra partenza abbiamo ancora sciato ed abbiamo avuto la possibilità di fare ancora una doccia e cambiarci in un locale al 4° piano messoci a disposizione dall'albergo (incluso asciugamano e docciaschiuma). I prezzi sono dinamici a secondo del periodo e dei giorni (noi eravamo lì da lunedì 22/01 a giovedì 25/01 - quindi in settimana e al di fuori da periodi "costosi" come le vacanze di Natale o Carnevale). Personalmente per me tutto positivo. Ci tornerò di sicuro.