Résidence Club MMV Les Clarines

This hotel is an absolute disgrace, advertised as ski in/ski out and is an absolute dive looking to fine you for anything We arrived at night and the staff seemed overwhelmed at the simple check in procedure which I’m sure they’ve done many times keeping us in a boiling hot lobby for nearly half hour The rooms are like a prison cell. We had 6 males in a room with two bedrooms and one sofa bed, to which all the beds are horrendous and so uncomfortable. The rooms get very very hot without being able to control it and the quality of pillows, mattresses and quilt were so sub par I wish I had bought my own and paid for overweight luggage. On arrival we we’re obviously aware this was self catering but when you are provided with 1 toilet roll for 6 grown males it’s asking for trouble really, and when asking reception they say it’s not within their policy to give us any ( that’s when you can find someone there ! ) the doors all open the wrong way in the corridors of the rooms so there is little room to roam about. We had a great deal of mould building around the base of our shower which was disgusting. The reception seemed to be the only bit of space within the whole hotel which then resulted in kids evening shows being on every night which is not shown anywhere when booking because it is just a cringe fest and makes getting through so much harder because people are recording and blocking the walkways This hotel is also loooking to fine you for just about anything, saying we need to take our rubbish down to the bins on departure, sorry are people not paid to do this, at the end of the holiday when I’ve had enough of this place for 3 nights already I need to go take bins downstairs. They will fine you if you don’t and they honestly will find anything to fine you for. You are not allowed to wear your ski boots in the hotel therefore meaning you have to carry your skis, boots, poles etc up 2 elevators ! Simply because the main one looks deserted due to being out of order. Then when out of the elevator you are forced to put your boots on outside whilst just standing on a bit of mesh. The system they have implemented just does not work and this hotel needs to have a complete re gig in staff, quality, system because nothing about this hotel is good and the added features such as steam room, sauna, pool are all naff, the sauna has a massive gap at the bottom so it’s not a sauna…. Steam room is a meter squared box and the pool is kid infested and the locker system in the pool poses a great deal to theft.

We had a nice modern apartment, 3 bedrooms plus sofa bed. It would have been tight for 8 but was OK for 6. Layout could have been better - instead of one bedroom being en-suite just have two bathrooms (more accessible). Apartment could do with more sofas as there was only the sofa bed. The rules about cleaning at the end and stripping beds etc are tight but we abided by them and got the deposit back within 48 hours. Outside lift is not working so the way to access the Super Vénosc lift is from floor 8, as ski boots are not allowed to be worn inside you need spare indoor shoes to leave at the entrance to floor 8.

Just returned from spending Christmas week in this hotel. Cannot fault it. I'm not sure what the negative reviews are based on. We were a family of 6 with older teenagers and we found our 2 bed apartment to be very comfortable. A large sofa bed, bunk beds and a big master bedroom. Two shower and one toilet, but with plenty of public toilets in the hotel this wasn't a problem. Loads of hot water. Perhaps the only improvement would be one more comfy chair. Helpful staff who were happy to point us in the right direction and print-out information when necessary. A great kitchen set up with all the cooking utensils you could need. Large fridge, 3 hobs a dual function oven, offee maker, toaster and dishwasher. You are provided with 6 dishwasher tablets so take more. There is also a washing machine and dryers in the hotel which I believe is €9. You can have breakfast pastries and bread delivered if ordered before 18.00 for 08.00 the next morning, but my husband liked getting up and walking to the local boulangerie. There is access to a small ski area behind the hotel. This benefitted us on the first day of the holiday as most of the lifts were closed on the upper slopes in the main ski range. As a result we were told that there were large queues, however behind the hotel we went up and down the chairlift with no waiting time. For the rest of the holiday it really is less than 10 minutes to the main chair lift. The "hill" down from the hotel is just a 30 second walk. If you can't walk to the lifts the buses are very accessible, and we used it to get to the night skiing which was great fun. Special mention for the ESF ski show which we really enjoyed and the free mulled wine and hot chocolate. The boot room is fine, there are pinchpoints but as a family of 6 we always got out without a problem. We hired our skis from skiset below the hotel. They were really helpful for directions to places and changed boots when needed. We had two really nice meals out at The Spot (build your own burger) and Les Sagnes (tradional fondue, crepes, gallettes etc). Both delicious. All in all we thought the hotel and resort were fabulous and will definitely want to go back.