Apartments in San Marco with Canal View by Wonderful Italy

Difficult communication, unable to fix issues Very difficult to find with google maps. No visible signage in front of appartment. The location and view are great. We were able to see many gondolas pass by. Communication was the worst I have ever seen. As soon as I paid the last bit (the visitor's tax) and received thecodes, there was NO communication. They put only 3 pillows instead of 5. Never came to bring the extra ones. Difficult nights. The door handle came out. Nobody came to fix it. My problem is not the mistakes, these happen. The real issue is the lack of communication andno effort to fix them. I tried different ways to contact them: through the app and via email, with no answer, to this day. The general company, Wonderful Italy, sent me a request for general comments, which I did. Still, they did not answer my questions. Would not recommend.

The property communicated clearly with us the arrival instructions and we did not need a key. Very easy access and clear directions to the apartment

Clean and quiet. Comfortable. Only washer was installed. It would have been better to install dryer as well or washer/dryer.

The property was spacious and clean however difficult to find. Unfortunately my email was blocked and couldn’t receive messages. When I called to ask how to get in she was extremely rude and not patient.

This property was fantastic for our family, we are 3 teens and parents and this gave us the space we needed comfortably. The only issue we had was the property was not ready at the said time and we had to wait for another hour. However we would book it again and recommend others to do so.

Only one towel provided per person. No paper towels, tissue paper, trash bags, brooms for clean up. Smelled like bug spray.