Staybridge Suites Toronto - Vaughan South

來到Staybridge Suites是一個驚喜。 地段：雖然遠離市中心，但是，地鐵Pioneer Village站出來衹有2.7公里。有公交車直達酒店門口。晚上，可以從地鐵口步行回酒店，一路欣賞落日餘暉。 房間：小廚房、大冰箱、微波爐、贈送兩袋爆米花，可以自己在微波爐中操作。 早餐：6:30-9:30。就在前台旁邊。酸奶、燕麥、香腸、水果、牛奶。

I recently stayed at this hotel and was quite disappointed with my experience. As a Diamond member, I expected a certain level of service that unfortunately was not met. Upon arrival, the lady at the front desk was unprofessional and seemed more focused on upselling rather than providing quality customer service. I was charged for an upgrade that should have been complimentary as part of my membership benefits. Additionally, the elevator was dirty when we checked in, and one of the room cabinets had broken glass. When I called the front desk in the evening, the staff member refused to provide a vacuum or offer assistance to clean up the broken glass. It was only after insisting strongly that she finally agreed to send housekeeping to address the issue. Her excuse was that the housekeeping storage was locked, which was unacceptable. Later that night, when the air conditioning decided to take a vacation of its own, I called the front desk hoping for a simple fan to get through the night. I was told, once again, that the magical, all-powerful housekeeping storage was locked tight, and I would just have to wait until morning for relief. But hey, no worries—they generously offered a 15% discount. Because, of course, a small discount is just as good as a functioning AC when you're trying to sleep in a sweltering room, right? To add to the list of issues, we saw multiple bugs coming from the bathroom drain. When we reported this to the staff, our concerns were casually dismissed, making us feel like mere complainers rather than valued guests. Ignoring a pest control issue is not just unprofessional; it's a serious health concern. Pictures of the bugs are attached below for your reference. Throughout our stay, no one offered an apology for the inconveniences we faced. The customer service was terrible, and it seems that the housekeeping storage is equipped with necessary items but is only accessible during business hours. I understand that housekeeping might not be available after hours, but the issues we experienced were basic operational needs. The staff clearly needs more training in dealing with customers, as there was a noticeable lack of professionalism and friendliness, except for an older lady we met in the elevator who I believe was a manager. Advice to Management: It's high time for a reality check. Start by training your staff to prioritize customer service over upselling. Ensure that essential items are accessible at all times, not just during business hours. Implement a system where urgent guest needs can be addressed promptly, regardless of the time. Address pest control issues immediately to maintain a clean and safe environment for your guests. And perhaps most importantly, teach your team the art of a sincere apology. It goes a long way in making guests feel valued and respected. A little empathy and professionalism could transform a negative experience into a positive one. Overall, my stay was far from satisfactory, and I hope the

I would like to personally thank hospitality and food service! Specifically, thank you to Sandeep and Kim!!! They were so nice and made our experience so wonderful! There was a complimentary social dinner. I really enjoyed their cookies. They ran out and Sandeep personally went to the back to aquire more of the cookies that I liked. I thought that was so kind of her! Thank you, again!

The staff at the front desk were great. I stayed there last night and after we were in our room a man with a name tag of Pedro just walked in, wasn't let in, just used his key card to come on in. It felt very unsafe. I was there with my children. Immediately bolted the door after asking him not to do that. The window was so disgusting it had a layer of filth on it, the bathroom was clearly not cleaned. There were red spots above the shelf in the shower and long hairs on the Dove conditioner bottles. No mirror above the sink in the bathroom....like what?? No Garbage pail in the bathroom either. Breakfast was good. Rooms not at all. And for $358 for a night it's absolutely absurd. Would not recommend. Also, I did use the fitness center. The equipment was surprisingly good, but also a room that's never been cleaned. The mound of filth that's accumulated under the free weight stand was like nothing I've seen before. And if you're doing core it's clearly visible.