The Flora Grand, Vasco, Goa

Food is good staff is very supportive room amenities are ok room cleanliness is 3/5 overall a good experience for short stay

Decent hotel for the money. Service is prompt, but limited. Had booked the breakfast buffet, such had a very monotonous spread. Average rooms but spacious. The hotel needs to up it's hygiene. Various stains were found on the shower curtains and bedsheets. Overall, very average and decent hotel.

We booked this hotel as it was close to the port from where we had to board our cruise ship. It was just for 1 night stay. At night, around 2 am, I woke up with severe bite marks all over my body. My sister was also awake scratching all over her body. We found multiple bed bugs on our bed. We immediately let the staff know, who gave us another room at around 3am. They asked us to leave all our luggage in the old room as bed bug infestation may have spread onto our luggage as well. In the morning, we asked for the manager, who was nowhere to be found. One of their staff, Pratiksha, misbehaved with us when we asked them to take responsibility to giving us a bug infested room. We couldn't sleep whole night and this woman just shrugged her shoulders and told us that this was not done intentionally and they don't have any further responsibility. Only after yelling and creating a rukus, did she even listen to us. We asked them to send our luggage to their washing facility and put them in the dryer at highest temp so that any bed bugs and their eggs can be killed. She refused to do that saying that it's not their responsibility and after much back and forth said it's not possible to do this within 2 hrs. But when we asked for refund, as our stay experience was largely marred, she said she will do the dryer thing in 1 hr only. I said, I will accompany you to the laundry place to personally check if you have done it or not, bcz I don't trust this rude lady at all. She said she can't allow me to go there even though their laundry is not in house, they get it done through an external vendor. Who are they to allow or not allow me to go to an external laundry vendor. I had lost all trust in her at that point. How can something that can't be done in 2 hrs, can now magically be done in less than 1 hr. Who is she trying to fool. Not only is this place extremely unhygienic, but this pratiksha is extremely rude and unapologetic. She accused me of trying to do all this to get a refund. Imagine my horror when I am the one with big red bug bites all over my body and face. I saw other guest also visibility distressed due to some other issue and she was being rude to them too. Such people have no place in the hospitality world and she should be fired. Didn't even hear one sorry from her. All I heard were snarky remarks and accusatory tone. I advise everyone to stay away from such vile place. Bed bug infestation is not a joke that can be taken lightly. Stay far away from this horrible place