Towering Oaks Event & Retreat Center

I booked a room here on April 24, 2018 through ***********. The reservation was for October 13, 2018 because I planned on staying here after a friend's wedding. When I booked, I received an email that stated my payment would be handled by Towering Oaks Haven and I received a confirmation number. I never got any follow up email regarding payment and thought that was strange, so around July of 2018, I tried calling the B&B to confirm that I actually had a room booked so I wouldn't end up without a room when October 13th came around. I called several times but was never able to speak with anyone. On September 7, 2018, I called and left a voicemail explaining my situation and asked for someone to call me back to confirm my reservation. No one ever called me back. I finally made contact with a woman today who checked her calendar and informed me that I did not have a room booked here. I told her I had a confirmation number from *********** and she said "well it shouldn't have let you book because we're full that weekend, maybe that's why it didn't ask you to pay." She then gave me the name of a different bed and breakfast 10 miles away that charges $70 more a night than Towering Oaks. I understand that the booking error was likely due to ***********, but if the owner was responsive to phone messages or just answered the phone, I would have known about this much sooner and would have time to make alternate accommodations. I was really looking forward to staying here based on previous positive reviews, but the unprofessional way this was handled ensured I will never try to book here again.

Emily was amazing and so hospitable! The food was delicious. They did such a great job caring for us. The house was warm and welcome. It was beautiful! Such a great place for the wedding party. It was clean and really nice! We had the sweetest time celebrating here.