Château du Grand Jardin

TRAVELERS BEWARE: I booked a room at the Chateau Du Garden in Valensole, France through *********** on May 19th 2022, paying upfront almost $764 or $725.47 euros for three nights for my two cousins (F19, F26) and my little sister (F, 12). I messaged Jacques to inquire if it would be possible to accommodate a fourth person into our stay. Jacques, the owner and manager, responded the next day agreeing to the request and assuring me that all would be taken care of. Upon arrival, Jacques showed us the room, where the twin bed seemed smaller than the photos he had posted online. When I told him there were four people total as we agreed upon, he raised his voice and started angrily stating that our request, that I had inquired about months ago before arriving in France “was not possible.” He said that we would need an extra bed and that we would have to pay an extra $150 euros for the accommodation and breakfast for an extra person, though there was nothing of the sort stated when I made the request and he agreed to the accommodation. I started crying because it had been an incredibly long day of traveling, late at night, and I had made these requests months ago, where he stated everything would be “all in order.” He continued to tell me that it was my fault and that he never agreed to this, even after I showed him the messages between us. I have concluded that he does not know English very well, or he either forgot he agreed to this accommodation request or wanted to make more money from the situation. Regardless, as an owner and manager he should not have treated us this way. If it was handled differently, I would have stayed and figured out a plan with him, however, I was being yelled at with hungry kids in the car at 9:30PM at night without a place to sleep for all four of us, I was left no choice but to book another accommodation. As four young women ALONE in a foreign country where we did not speak the language, this behavior and lack of care from him was particularly disturbing. I did not want to stay in that house with that man, nor did I want my young girls staying there given his outburst. I booked another place that night after we got out of the Chateau, but I was exceptionally rattled, scared, and felt belittled afterwards even when he called *********** to say he would give us everything we had agreed upon months prior without additional costs. I have never been treated like this in my life, I hope no other woman stays in the Chateau with that man, who has no business being a host or manager of any kind given his temperament and treatment of paying guests. I am expecting a full refund ($764), for we did not stay more than an hour at his place given his unstable and frightening behavior.

Siamo stati ospiti di questa struttura una notte, di passaggio a Valensole. La struttura all’esterno è tenuta bene e fa la sua scena, cosa che non si può dire dell’interno. Le stanze sono in stile classico, in linea con il contesto in cui sono inserite, sebbene manchi totalmente la cura del dettaglio. La pulizia andrebbe maggiormente attenzionata, soprattutto nelle stanze (fornendo set cortesia, carta igienica non iniziata ed eliminando i ragni dal soffitto). La colazione va migliorata ed ampliata. La torte casalinghe sono un plus, solo se ben eseguite. Diversamente tanto vale offrire un semplice croissant. Per 140€ a notte (fatturati?) ritengo che il servizio offerto non sia sufficiente. Note positiva: la gentilezza dei proprietari (o gestori).

Notre séjour fut très agréable, les propriétaires sont accueillants, très sympathiques et à l'écoute, le cadre est exceptionnel, nous gardons un excellent souvenir de notre passage et nous y retournerons

Nous avons passé une nuit dans la suite Louise de Savoie. Dès l’entrée dans le château nous avons été saisis par la magie de ce lieu. La qualité de la restauration, la beauté et la richesse de l’ameublement sont tout simplement stupéfiantes et vous plongent dans l’histoire du bâtiment… et dans l’Histoire tout court. A écouter notre hôte, nous comprenons toute la passion qu’il a consacrée à la renaissance et l’entretien de ce lieu (et certainement beaucoup de sous). Tout ça donne une ambiance très particulière dans laquelle nous avons baigné avec bonheur ! J’avais été un peu surpris par les réponses aux clients ayant porté un avis négatif mais je les comprends mieux après notre séjour. Je pense qu’il doit être un peu difficile de se voir reprocher qu’il n’y a ni télé ni ascenseur quand on s’efforce de proposer un séjour hors du temps dans un cadre qui s’y prête aussi bien. Accessoirement la suite est superbe avec sa terrasse, la literie excellente et le petit-déjeuner très bon et copieux avec pâtisseries maison. Merci et bravo de faire vivre un tel lieu. Nous reviendrons avec grand plaisir.