Grand Hotel Centenari, Valencia, Autograph Collection

I stayed for an event trip that overlapped with our anniversary. Wanted one nice gesture: a paid-for bottle of champagne in the room, something apparently very simple to do... I confirmed the anniversary champagne twice (via Ambassador and pre-arrival email). Bottle was not there, apparently due to the "missed selection" on my side... instead we found dessert plus a welcome note addressed to a different guest, quite awkward. After I asked about the missing bottle, staff sent me options via their chat, then rang the room, clearly ruining the surprise. In an attempt to save the surprise, I picked a bottle that finally arrived in a bucket with a few ice cubes and a lot of cold water, my partner ended up signing the bill herself... Call it a surprise Often hotels at this level place a free prosecco bottle in the room (which I did not ask for) so even if they really asked me to pick one pre-arrival and for whatever reason I didn't receive the email, any GM of any luxury property would have said "let's put a bottle in there regardless because it's a surprise"... After me complaining about it they did not even bother saying "the bottle is on us because of the trouble we caused". One afternoon we were stopped near the elevator with “Can I help you?” even though key-card access is required, maybe cause we were in shorts on a 40 degrees day? Lift have security scan to access the floor so felt very unnecessary. The restaurant card reader wouldn’t take my Amex, staff just said “use another card” instead of trying a second terminal. No toothbrush in the room All in all the property is brand new and in an attractive location, also I appreciated the complimentary room upgrade, however service did not follow along. The service isn’t yet at true luxury level, it could eventually fall under a 4-star level hotel. At this price range the alternatives are quite abundant in Valencia.