Numa Valencia La Xerea

Absolutely no staff available to assist with anything. Do not book breakfast. They are associated with a restaurant 400 meters away which gives you bare minimum items. Better to eat in nearby restaurants. No one cleaned or even made up the room for two days. At checkout, there were no lockers available. We had to wait in the lobby till our flight. A disappointed end to our otherwise wonderful three week trip to Spain

I had a pleasant stay at Numa while I was visiting Valencia. Located in a nice area that had plenty of places to wat, see,do. It’s a new concept where everything is automated, which I found easy to navigate, whether is getting new towels or refilling the coffee pods. A no frills hotel, the room itself was very spacious especially for a solo traveller - although the room itself got had a much smaller window than what was shown in the pictures. Of course, at the price, I wasn’t surprised that it had limited amenities but it would be nice to have a gym. Overall, a good place to crash while visiting the city, no major negatives at all.

The hotel was great. Clean, quiet and spacious. My only complaint is breakfast… you must go to a local cafe to get it, it is not supplied at the hotel. It’s not as advertised. Besides that, great stay!

Great accomadation. Local walk to main centre with local ammenties avaliable. Definitely will book again with Numia.👍

Terrible experience — this company apparently operates on the strategy of ignoring reported problems, long delayed responses, with the overall effect of frustrating the customer so they just give up TV did not work, WIFi did not work. The online staff’s final response to reporting the tv was not working was to make sure the plugs were connected and then after being advised that they were and still did not work the response was Sorry that’s all we can do. I asked for a change of rooms — no response. I finally found a very polite and helpful workman on site who tried to check the cables and even replaced the tv but it still did not work. Then days after I reported the problem I get a message asking if I can send them pictures of the TV cables (which requires you to lift a large tv off the wall hook — I know this because the workman needed me to assist him in moving the tv off the wall). Instead of sending their own workman to do this, they tell the customer in a message he needs to do it. And then in a chirpy little message they say we are here 24/7 to solve your problems — 4 days after the complaint. This company has ZERO interest in their service to customers.

I stayed at this four-star hotel expecting professional service and basic guest support — unfortunately, what I experienced was completely the opposite. The safe in my room malfunctioned, and I was locked out of my money and important belongings for over 5 hours. I contacted the front desk multiple times, but staff offered nothing but vague excuses and delays. No technician was sent while I was still in the hotel, and no serious attempt was made to solve the problem. I was left without access to cash, couldn’t eat, and the situation became so frustrating that I nearly had to call the police to retrieve my own property. As if that weren’t enough, upon check-out, I was told the luggage storage room was full, and the hotel refused to store my bags. I had to go out and pay extra to leave my luggage elsewhere — something that any true four-star hotel should be able to handle without issue. This level of negligence, disorganization, and lack of accountability is completely unacceptable, especially from a hotel that claims to be four-star. I will never return, and I strongly urge others to choose a hotel that actually provides the service they advertise.