QC Terme Bagni Nuovi di Bormio

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't look particularly friendly or welcoming—not much smiling or nice words in general. We’ve heard “no” too many times from them: Can we sit there? No. Can we move our reservation to the restaurant? No. Can we eat now? No. Is the bar open? No. Does the bar have snacks? No. Etc., etc. The restaurant is a separate story: absolutely average food served in small portions, but enormously overpriced compared to what you can have in the neighbouring village for three times less money. If you stay there, save your money and don’t eat at the restaurant—it isn't worth it. The rooms are nice and have great views, but, c’mon, mould in the bathroom in such a place? Absolutely terrible bed making your back ache? On top of that, no fresh water in the rooms, all bar snacks are paid for, and toiletries are not replenished in time—we lived two days without shower gel. One more thing to consider: The area is absolutely not pedestrian-friendly. If you want to have dinner in the village, you can forget about your glass of wine, because you’ll need to drive there. All in all, if you’re a fan of the area (and believe me, you should be) and want to spend some time there, maybe a cheaper option won’t make you feel cheated. If you love QC spas (as my wife and I do), you can always drop by Bagni Nuovi’s spa without living in the hotel.

We had the most incredible stay celebrating our 5 year anniversary for a week at this hotel. Katia and the rest of the staff made our stay so special for us - it was truly a week we will never forget. The hotel itself is incredible. It looks like you are in a Wes Anderson film from the outside. The staff were all so kind and friendly. It is a true spa hotel where you can really turn off and relax. We were in their royal suite- if you have the opportunity to book it, don’t hesitate. It was gorgeous and had an original marble bathtub from the 1800’s which was divine. The restaurant is gorgeous and the meals were superb. By far our favorite breakfast. The spa is amazing. Each room is themed with the most incredible details. Magical is the only way to explain it. Although outside non hotel guests are allowed we never felt it was too crowded to enjoy and my partner and I had tons of private time to ourselves in the various baths and rooms. We can not wait to return. This is our new favorite hotel in Italy (and maybe europe). Thank you so much!!!!!!

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio

Bellissima esperienza per un viaggio di coppia. Abbiamo prenotato l’hotel con accesso alla spa durante il soggiorno e abbiamo adorato tutti i servizi. Personale molto gentile e disponibile. Ottima anche la colazione in uno splendido salone. Unica pecca a mio avviso è stata la cena, decisamente sotto tono rispetto a tutto il resto, la qualità dei piatti non è a pari della bellezza della struttura. Consiglio comunque una visita, torneremo sicuramente!

Abbiamo soggiornato una notte con colazione inclusa e accesso alla spa presso il Grand Hotel e la nostra vacanza è stata al di sopra delle aspettative. Già al momento del check in possiamo affermare con certezza che inizia il vero relax, nessun pensiero se non quello di goderti una meritata vacanza. Per chi viene in auto sappiate che vi è un parcheggio esterno gratuito o uno coperto al modico costo di 10 euro a notte. La stanza pulita, ampia e confortevole aveva un affaccio sul Bosco degli Dei, inoltre abbiamo trovato al nostro ingresso tutto il kit necessario per la spa (accappatoio, telo e infradito) e un beauty kit per una coccola post spa. Disponibilità in camera anche di una macchinetta in cialde per gustare un caffè o una tisana. Al check in é inoltre possibile prenotare gratuitamente l'aperitivo compreso nell'ingresso alle terme. La colazione invece è allestita presso il salone dei balli, una sala unica e spettacolare, da lasciare senza fiato. Abbiamo chiesto di prolungare la permanenza con un late check out, per goderci la mattinata piena nel centro termale, e ci è stata offerta un'ora in più. Il personale è cortese, simpatico e molto professionale. La colazione abbondante e varia, dal dolce al salato e con offerta gluten free. Ma vogliamo anche parlare della comodità di fare colazione in accappatoio prima di scendere al centro termale? Le terme sono davvero meravigliose. Personalmente ho preferito la sauna nella baita, il bosco degli Dei e la stanza segreta del Giardino di Dafne. Ovviamente non potevo lasciare questo piccolo angolo di paradiso senza alcuni souvenir: una maschera per il viso e un profumatore ambientale, da acquistare in loco. Grazie a tutto lo staff per averci coccolati