QC Terme Bagni Nuovi di Bormio

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't look particularly friendly or welcoming—not much smiling or nice words in general. We’ve heard “no” too many times from them: Can we sit there? No. Can we move our reservation to the restaurant? No. Can we eat now? No. Is the bar open? No. Does the bar have snacks? No. Etc., etc. The restaurant is a separate story: absolutely average food served in small portions, but enormously overpriced compared to what you can have in the neighbouring village for three times less money. If you stay there, save your money and don’t eat at the restaurant—it isn't worth it. The rooms are nice and have great views, but, c’mon, mould in the bathroom in such a place? Absolutely terrible bed making your back ache? On top of that, no fresh water in the rooms, all bar snacks are paid for, and toiletries are not replenished in time—we lived two days without shower gel. One more thing to consider: The area is absolutely not pedestrian-friendly. If you want to have dinner in the village, you can forget about your glass of wine, because you’ll need to drive there. All in all, if you’re a fan of the area (and believe me, you should be) and want to spend some time there, maybe a cheaper option won’t make you feel cheated. If you love QC spas (as my wife and I do), you can always drop by Bagni Nuovi’s spa without living in the hotel.

The hotel is stunning. Immaculate and elaborate. The architecture and design are incredible; they don;t make hotels like this anymore. We loved the thermal bath/spa, all included with your room rate. My only advice is go on a weekday, if you can. We were there on a Saturday, and 95% of people in spa were there on a day pass; they weren't hotel guests, so spa was packed. I can;t even describe the breakfast buffet the next morning, it was unbelieveable,and included. I have never been to a hotel buffet in Europe with more options and very unique options. I can;t wait to go back for a longer stay.

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio

The hotel is in a fantastic location with great views and facilities. The Spa is 2nd only because of the one at the Bagni Vecchi. Was very let down by the plastic glasses for the aperitivo. For a 5* hotel this is not acceptable. There was also no water in the room. The self check in was also a disaster. This is like an airport check in and one from a cheap hotel chain. Tried it twice with a receptionist watching from behind the desk and not once did they offer to assist. In the end she had to do a standard check in but did not offer us the complimentary vouchers from trying the self check in. Disappointing service.

Come regalo di compleanno per il mio ragazzo ho deciso di comprare un voucher (280 € circa) con annessa scatola, molto carina che comprendeva un pernotto presso le terme QC. Dopo un’attenta ricerca abbiamo deciso di provare l’hotel bagni nuovi. Una volta arrivati abbiamo fatto il check-in, la stanza era piccolina ma molto carina con una vista sulle piscine del parco e sulle montagne, paesaggio mozzafiato. In stanza abbiamo trovato i nostri accappatoi e un set da bagno ricco di creme QC terme, le ho trovate tutte ottime. Che dire il parco termale, bellissimo, pieno di attrazioni e di saune di ogni genere, possibilità di fare trattamenti, tantissime stanze in cui potersi rilassare, sorseggiando un te e guardando un panorama meraviglioso, verso le 19 siamo andati a fare l’aperitivo incluso nel nostro pacchetto che ci ha saziato anche per la cena. Cibo buono. Il nostro soggiorno è stato talmente piacevole che abbiamo optato per un late check out che ci ha premesso di stare un’altra giornata alle terme. Personale disponibile, ti cambiano l’accappatoio tutte le volte che serve. Esperienza ottima. Consigliatissimo

In occasione del mio compleanno e con un voucher che ci era stato regalato, abbiamo prenotato due notti presso la struttura. Sulle terme nulla da dire, fantastiche. Ma il ristornante e il cibo in generale.. insomma.. sembra tutto “industriale”. Colazione ricca ma di fresco sembra non esserci nulla.. aperitivo offerto da loro accettabile anche se ricco di panificati e fritti. La cena, invece, inqualificabile. Prezzi ben oltre la qualità: la prima sera mi è arrivata una picanha, cotta al sangue, FREDDA. Al di là del freddo.. il gusto era slegato. La seconda sera.. abbiamo aspettato un primo per 35 minuti perché si erano persi la comanda..e non sapeva di nulla! Pizzoccheri al gusto di niente.. per non parlare dei dolci (tirami taco), meglio quelli confezionati! Ristorazione assolutamente bocciata. Pagare profumatamente dei piatti va bene se la qualità è allineata al prezzo. In questo caso, meglio pensarci 20 volte prima di scegliere il ristorante in struttura.