Usuario invitado
18 de julio de 2023
The positive: The hotel is beautiful and idyllic, the people attending are very nice and helpful, if undertrained. The breakfast was great. The negative: it is really hard to locate, especially at night. It took us hours to get there (we were by car), we got lost twice, the roads do not have illumination and a significant part is a horrible dirt road with lots of holes. On the corner of the street going up the hotel there is trash laying on the street. The wifi is very poor, especially in the rooms. We couldn't contact the property at all. They did not answer messages or calls. Directions are not clear, the hotel doesn't provide them either. We were upcharged without explanation the first night (a good 12%), and they made a mistake the second night with the price as well, we were forced to make an international transfer. The staff is very undertrained, they were doing the best to help but they couldn't locate the owner.
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