Extended Stay America Select Suites - des Moines - Urbandale

Staff was very polite, friendly, and helpful! Very clean rooms.

If you have low standards, you’ll be fine. Nothing atrocious and you’ll survive. But some things: the floor was sticky, the complementary breakfast was muffins and nutribars that ran out before 8am, the shampoo cleaned NOTHING, and my friend reportedly saw blood stains on the bed (cannot confirm, I didn’t want to know). The staff was very friendly and helpful. For the price, it was just okay. Buy soap because the dishes weren’t clean. I’m fine, but I’m more happy to be home than I’ve ever been.

First off it was my fault for booking a one bedroom. I ended up sleeping in the recliner for one night. I can’t believe they call this room a suite. Holes in the ugly green carpet. Had to ask for dishes to eat our delivery, no coffee pot in the room, if we asked we could have got a coffee pot but we were told they didn’t have coffee. What hotel doesn’t have coffee available in the room?? We went to the Pilot down the street for coffee. They had it at 6:00 Am by the front desk. Our room was very dated and dirty. We didn’t shower there in the morning. We will wait for our next hotel to do that. We felt bad for our dog, which we were charged for, he slept in his bed on the dirty, hole filled carpet. Free breakfast included oatmeal and granola bars. If you call this room a suite we paid $167.00 for the his ??I’d hate to see a regular room. Very disappointing. DO NOT BOOK HERE!!!

The smell was disgusting like stale feet and cigarettes. Sheets had holes and huge stains on them. Mold on sink and toilet. No clean linnen when asked. Floors sticky and stained. Windows don’t shut. Y

Everything was great! The location is so convenient being right off the free way. I stayed on the first floor and it was pretty quiet, my room had nice wooded floors but the furniture did look pretty outdated

Excellent! Breakfast very is small, definitely need to get stuff to cook in your room. The room was very clean though the furniture definitely needs some updating. Hotel staff was very nice friendly.

I really appreciate Brittany when I checked in. She helped me get a better rate by having me call the Extended Stay America reservation line. I liked her calm demeanor and concern for the guest. I also observed her help another customer extend his stay. Additionally, I was appreciative of Amy when I checked out. She tried to help me put in my correct email in their front desk system. When I made my reservation, the representative inadvertently put in the computer an incorrect email address. Although we were unsuccessful, I was able to change it by calling the main number. I'm grateful for her effort. Thank you, Brittany and Amy!

I had called ahead to make sure our room would be available for a late arrival and was told it would as I reserved with a card. (I thought that was required but this all makes sense later). We arrived at 1045pm. There were people hanging out by the front door, drinking in the parking lot, and really making me question my choice of hotel. No one at the front desk. I picked up a phone and a lady said she was cleaning a room and would be down in 5 minutes. While I waited I could read the sheet of vacant and dirty rooms available on the counter. 27 to be exact. One had not been used since April 4th. It is May 13th now. Why hasn't that room bern cleaned in over a month. Im picturing a crime scene. Another guest arrived in the lobby minutes later she came down. She said the clientele is sketchy, housekeeping hadnt come to their room in 2 weeks and she was there to get more towels. 15 minutes later the front desk staff arrived. She now tells me they don't have my room available. I tell her to cancel my reservation we are going somewhere else, which we did. The only thing missing from our experience was law enforcement to address whatever was going on in the parking lot. It's obvious this hotel needs management and staff. It needs help. Pay the extra and stay with a better chain hotel. We did.

Me and my girl came in and stayed on and off for a couple weeks till our house was repaired and we enjoyed our stay! Housekeeping lady Jennifer was so helpful and our room was very clean and smelled fresher and cleaned my girl adored her and we are thankful we found a hotel that is nice and clean and we will be back . Spotless type of clean . My girl always left a tip thanks Jennifer