The Alexander

I booked a single room. After struggling with key codes and an awkward lock to room (15), l found a dingy room with just bunk beds. So was compelled to sleep in a bottom bunk with another bed above me. I would never have booked this. There is one overhead light and no bedside light. The TV did not work and l had no response to my email asking the owners to sort this. The view from the only window is of piled up rubbish meaning you can't have it open because of the smell and probability of rats. The shower looks good but there was no hot water. This is the worst room l have stayed at in over 50 years. And it cost £46. Outrageous. Be warned.

Sewage coming up and filling the shower tray. This has been like it for two weeks. Rats in the walls that keep you awake all night No one taking responsibility. Landlord doesnt respond to messages . This place is not fit for chickens et alone human beings

Booked online and got a confirmation email. Arrived at correct time. No staff. No mail ref room number for key safe. Rang number and told we would get a call back. Waited over an hour. Kept getting answer phone. Luckily a guest gave us another number. We rang them and they said there were no rooms. Even though we paid deposit apparently didn't guarantee a room. Had to find another hotel 7.30pm on a Friday night

I read somewhere "the Alexander Hotel prides themselves on 24/7 Customer Engagement" - the room I paid for didn't have any power - therefore restricted offsite working with my laptop, no kettle/TV/hair drier/iron (which were all available in the room) and no overnight phone USB charging. There appears to be multiple phone numbers available, I unsuccessfully tried to contact the management/owner with answer phone messages and using the message function on the Hotel website. The self check in is open to security concerns, I wonder if the pin codes are ever changed. My room was to the rear of the property, on the ground floor. The curtains are arranged that there is such a large gap with the wall, With the room layout, I'd be concerned for the safety of female guests as from the rear courtyard you could easily see the bed and its occupant with the curtains drawn. As for the bed, it provided very little support and I ended up with a poor night's rest. For my daughter's room, she ended up with a cold shower in the morning, the TV didn't work, and the room light (a chandelier) only had one working bulb out of 4 or 5. Trying to end on a positive, i had a refreshing morning shower and yes the hotel is close to local shops, fast-food outlets, restaurants and pubs

My Wife & I stayed here for a couple of days as we were in Swansea mainly to watch the Fulham game. The Alexander is in a very good location and about a 15 minute walk to the main high street. The booking and arrival process was easy to follow and I would recommend the Alexander to anyone who is planning to visit Swansea.

Booked this for 1 night for 2 adults and 3 kids as we were going to Swansea for the airshow. Was the only hotel available and was reluctant to book after reading the reviews. I'm glad we did,the morning we were due to check in they emailed us the codes we needed to get the key and to get in the room. This process was easy and straighforward I warned my kids it won't be up to the standard of places we usually stay in but was pleasantly surprised the minute we walked in the room. The room was big and bright,very clean. Lovely white bedding,big bay window,tea and coffee making facilities. Nice enough bathroom. Good location,plenty of food places and shops and a nice walk downhill into Swansea. This is one of the cheapest hotels we have stayed in and it isn't as amazing as the more expensive ones,that is why it is so cheap but I would definitely stay here again and I really don't understand all the negative reviews.