Usuario invitado
17 de febrero de 2025
I stayed in a luxury suite with my wife, and here’s what I can say. The room was beautiful, with a great view of the ocean. It was clean, with no bad smells, but it was clear that the furniture and interior were not new. The bed was big and comfortable. That’s where the good things ended. There was a coffee machine in the room, but no coffee pods, so it was useless. The balcony door handle was broken. We couldn’t use the bathtub because it was leaking water all over the floor. We called reception, and they said they would send someone right away. There were no slippers in the suite, and no one came to fix the issue. After 20 minutes, I went down to remind them. A staff member finally came and did something, but we didn’t check if the bathtub worked after that. The restaurant was a big disappointment. The tuna tartare was tasty, but we couldn’t eat the main course. We’ve been on the island for three weeks, and we don’t have fancy tastes, but the carbonara with bacon was actually overcooked tagliatelle with ham, covered in cream and without any real seasoning. The veal tartare was obviously made from frozen meat, which we expected, but eating it with ice inside was not enjoyable. The dish had big pieces of red onion and no seasoning at all—not even salt and pepper on the table. The service was bad, and it felt like the staff had no experience. When we got the bill, there was no discount or even an apology. I had to ask for a discount myself, and the waiter and manager decided to take off just 460 rupees from a 31,000-rupee bill. No one apologized or asked what was wrong. I’m just happy we stayed in this “luxury” suite for only one night.
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