Sunway Onsen Suites @ Lost World of Tambun by Ryokan Management

A day prior to check in I was asked by email to confirm my arrival. I replied immediately to confirm. No response. The following day I received an email explaining the check in procedure. Then only I realised that their is no check in desk. I arrived 15 minutes early and advised that I have arrived. A while later I received a QR code that did not work. Tried calling but no answer. It took another 15 minutes to get something that worked. Other than check in and check out instructions which were a bit tedious, no other information was shared about the accommodation such as swimming pool and gym location and timings, shop, laundry, etc. BTW, there are no shops or laundry facilities on site. There is a kitchen but no working cooker nor a microwave oven to heat things. Might as well not have a kitchen. Found a cockroach walking in the corridor while checking in. Long strands of hair on the floor in the apartment. Shower is very small with terrible water pressure. On the third day (out of four), there was a power outage at 10am in the morning. No communication from the management. We went back to out suite at 12pm only to find that we had been locked out - the key wouldn't work. We went to reception and since there is no reception desk we spoke to security who said just try after some time. 15 minutes later it worked. By this time we were soaked in perspiration. Later we had to drive around to charge our phones in the car and get some cool air from our car air cond. By 7pm I had had enough and contacted the management again to ask when the power would be restored. They responded with a question asking me whether or not it had been restored. Ridiculous! So I contacted Trip.com who quickly got on their case and arranged at my request to cancel the remainder of my booking and refund me for 2 days. It the process I discovered that they had hoped that the power would be restored by 6pm but didn't follow up. In their defense the power outage was not their fault and they agreed to refund me for 2 days. I just wish that they had communicated better throughout.

Location is superb as it is just next to lost world and banjaran. Swimming pools were nice. Onsen pool was good but water temp not lukewarm. Hse is clean, nice bed, but with very basic setup and amenities. No TV available in living room. Parking area was rather dim at some spots and not too intuitive in design.

Location was superb , really just next to Tambun . By few steps. so easy go get there & all instruction to get the key is easy. There is no shops or convenient shops that is walking distance, but there is a supermaket nearby, can just call grab to reach there. The amenities was only like toothbrush toothpaste plates, utensils and also one kettle remember there is no microwave cannot cook inside so remember to buy food standby food you cannot cook even an instant noodles there so if you're hungry in the middle of the night make sure you have food ready because as I say it earlier on there is no shop no nothing there, no complimentary water as well so if you want to rent here, make sure you bring your water & food supplies. What you can do is only boil water. other than that everything seems good but the tenant need to be extra K on the cleanliness of the place. The bed was okay. The pillow and the bed was comfy. Air-conditioning all working well the living room room was comfortable comfortable is just that the cleanliness of the toilet have to be taken care more I think the cleaner didn't really clean the washroom. You can see watermarks here and day seems like it was not clean for ages. You can see the watermark so obvious. Make me feel so disgusting and you can see the clothes for what the table is so dirty there's no other clothes only one clothes to wipe the pebble no I didn't use that. It was disgusting. Other than that. I was happy with the place would be appreciate if the tenant at least can ready something to cook at least instant noodles because there is no shops there if I want to come back, I will still stay there. That is the best place to stay the nearest to Tambun.