London Twickenham East

Solía hospedarme en este hotel regularmente cuando estaba en Londres para reuniones antes de jubilarme, por lo que era una opción obvia reservar cuando venía a Londres para ver a viejos amigos. Bueno, realmente ha ido cuesta abajo, el área de recepción tenía partículas de polvo que volaban y se me clavaban en la garganta. Mi habitación estaba sucia, el edredón parecía que alguien más había dormido en él lleno de pelos cortos y negros, la papelera en el baño no había sido vaciada, la cortina de la ducha necesitaba una buena plancha. Había parche mohoso en el techo. La cabecera estaba polvorienta y parecía que no la habían limpiado en 20 años. Miré a mi esposo y rápidamente nos fuimos y reservamos en el alojamiento de viaje. El personal de la recepción estuvo ausente para registrar una queja, así que la reenvié a la oficina central. No aguantaré la respiración por una respuesta.

Very friendly staff, very comfortable mattress. That’s where it stops though. Airco not working. They provided 2 fans but very noisy and room was still way too hot! Woke up with splitting headache both mornings. Such a shame as is in good location.

Staff in the hotel and restaurant were very helpful. Room was very tired and in need of some repair; lock on bathroom door didn’t work and some lights weren’t working. General cleanliness was poor in the room and restaurant, with ants crawling up the walls and along the skirting.

The staff are always very welcoming and nothing has been any trouble for them if needed to be sorted. Rooms are clean, tidy and warm (in winter). Rooms are of a good size to spread out suitcases etc. The Beefeater next door has had very good staff fir breakfasts which are well laid out. There is a pleasant beer garden for visits in the summertime.

I stayed here during August 2024 and was met by great staff and a clean and spacious room. The hotel itself is just right and in a perfect location for visiting all of the surrounding areas and even further afield thanks to good connections. It also has a great Beefeater next door which you can have your breakfast, lunch and evening meal at. I'll be back! Thank you to the staff again.

Staff in hotel were lovely. Room was fine for what we needed, however we didn’t get a restful nights sleeping hearing planes fly late into the night, and being woken up by beer barrels being crashed around outside at 6.45am from brewers fayre next door