London Twickenham East

Solía hospedarme en este hotel regularmente cuando estaba en Londres para reuniones antes de jubilarme, por lo que era una opción obvia reservar cuando venía a Londres para ver a viejos amigos. Bueno, realmente ha ido cuesta abajo, el área de recepción tenía partículas de polvo que volaban y se me clavaban en la garganta. Mi habitación estaba sucia, el edredón parecía que alguien más había dormido en él lleno de pelos cortos y negros, la papelera en el baño no había sido vaciada, la cortina de la ducha necesitaba una buena plancha. Había parche mohoso en el techo. La cabecera estaba polvorienta y parecía que no la habían limpiado en 20 años. Miré a mi esposo y rápidamente nos fuimos y reservamos en el alojamiento de viaje. El personal de la recepción estuvo ausente para registrar una queja, así que la reenvié a la oficina central. No aguantaré la respiración por una respuesta.

The staff are always very welcoming and nothing has been any trouble for them if needed to be sorted. Rooms are clean, tidy and warm (in winter). Rooms are of a good size to spread out suitcases etc. The Beefeater next door has had very good staff fir breakfasts which are well laid out. There is a pleasant beer garden for visits in the summertime.

I stayed here during August 2024 and was met by great staff and a clean and spacious room. The hotel itself is just right and in a perfect location for visiting all of the surrounding areas and even further afield thanks to good connections. It also has a great Beefeater next door which you can have your breakfast, lunch and evening meal at. I'll be back! Thank you to the staff again.

Staff in hotel were lovely. Room was fine for what we needed, however we didn’t get a restful nights sleeping hearing planes fly late into the night, and being woken up by beer barrels being crashed around outside at 6.45am from brewers fayre next door

We usually choose premier inn as you tend to get the same wherever you stay however this one was particularly poor The room was dated, the sink was broken, the baby cot was broken, the AC didn’t work (as the late night staff didn’t understand you had to change it over from heating in the back office), the late night staff didn’t understand the difference between a duvet and a sheet despite calling their manager for help. The floor in room 6 is so noisy that if you did manage to get any sleep, you’d have woken everyone up. The other guests are not mindful either and make a lot of noise. The food next door was awful. The dinner service was great but the food was average. Again the worst beefeater we’ve eaten at. At breakfast it took 45 minutes to be served despite booking a table and having a 6 month old! It was also practically empty as well. When asked for orange juice we were given warm drinks. Overall absolute terrible stay and worst night sleep

ALLstaff at the Hotel and next door at the restaurant were very welcoming, helpful and cheerful. The Hotel itself however, is in desperate need of modernisation and refurbishment. It is very dated and far from sparkling clean. Our room backed onto the next door Beefeater pub/restaurant which was very noisy late into the evening. Certainly not conducive to a good night's sleep for a 5 year old. We chose this hotel because of it's proximity to Twickenham stadium. Very expensive for just a one night stay. I don't think we'll be returning.