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Fairfield Inn & Suites Tustin Orange County
4.6/5132 Comentarios
This is, basically, a good place to stay. It is clean and the front desk staff is very nice and helpful. But, for the business traveler, there are two major drawbacks: First, they have a later breakfast time on weekends than on weekdays, arguably, because they feel people there on weekends are there for leisure. Wrong. Some of us work on weekends and this hotel also gets a lot of sports teams that need to be up and out early. As a result, they don't put coffee out until 7 a.m. when the breakfast opens -- WAY too late for early risers. There should either always be coffee available like in some hotels or the coffee should at least by out by 6. If the restaurant folks aren't in until 6, they could make the coffee first thing and have it out by 6:10 or, better yet, the front desk could make a carafe that could be out by 6. Some of us have to work early and don't want to use the dirty coffee makers in the room. Second, the internet station that prints doesn't work. The girl at the front desk said it has something to do with a bad wall internet connection and wanted me to email my document to her. I can't email random work documents to people at hotels. I need to print them directly from my email. So... either get an air printer that is connected wirelessly and skip the desktop altogether so people can print from their phones OR get the internet fixed on the desktop OR get a wireless USB internet device so the computer can connect wirelessly if the wall outlet doesn't work. Instead, they just disconnected the printer. We are paying for that service so it should be up and running. These may be minor annoyances to recreational travelers but are major annoyances to people who are there for work. One final suggested improvement would be to make sure the pool is really closed and locked at 9 p.m. Unless you ask, this is not enforced and it is really noise with people partying down there until the late hours.
Residence Inn Tustin Orange County
4.5/5114 Comentarios
Hotel is quite new and very clean, but needing maintenance with some of their equipment. When we checked in, there was only a room available facing the highway. It was so noisy and added with the construction that's currently goin on, it was unbearable. So we asked to move to another room away from the highway. We managed to move to another room, checked into the room, and found out that the food disposal machine was broken as the previous guest who stayed in has put in a plastic cap cover into the food disposal machine. We had to call the maintenance to take it out. After it was taken out, we found out that the machine was broken and when the food disposal machine was turned on, the whole kitchen sink shakes and gives a very loud noise. We asked hotel to put us in a different room but rooms were unavailable. We suggested to have the maintenance team switched the disposal machine from another available rooms that is empty, but they were unable to do so. Because of this, our whole stay was quite unbearable, as whenever we enter our room, we had to smell the wet garbage that was supposed to go into the disposal machine for our next 8 days there (we booked our stay for 10 days). We asked few times to the front desk if they can fix it, they can't do anything about it as they said they have no idea when the parts will arrive. Not only that, I thought Marriott has a No noise policy after 10p.m as stated in their hotel stay policy, and no guests should be partying at the pool area. However, on the night that we stayed there, about 12 plus people plus kids was partying down next to the pool and it was really loud and they stayed till about 11.30p.m. When we called the front desk to complaint, there's no one picking up the phone. The flooring of each floor was also very thin as when the upstairs guests was moving on around or dragged the heavy metal chairs, the noise was just really bad. We had to call the front desk at midnight and an unfriendly night front desk gentleman was not helpful and not keen on resolving the problem. Till after my 2-3 night calls more for the next few days then the noise subsided. One of the morning front desk was really nice though. I can't remember her name but when I told her about the problem, she right away was understanding and note the problem and said will resolve the problem. After that, the noise was really manageable. Perhaps hotel should put something under those chairs so when its dragged around the room, it doesn't make so much noise to the room below. Hotel does not offer any resolution for the food disposal, not managing their hotel No noise policy well, and only a handful of the front desk person was nice. Being a Titanium Elite member and stayed with so many Marriott hotel for the past 20 years, its definitely been the most disturbing & disappointing stay. Not only we get sleepless nights, we get smelly room to stay in as well. If it was not a pre-booked stay, we would have moved to an

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Información útil

Precio más alto10,973 MXN$
Precio más bajo2,318 MXN$
Número de valoraciones246
Número de hoteles5
Precio medio (entre semana)4,459 MXN$
Precio medio (fines de semana)4,668 MXN$