Trump Turnberry

Firstly it pains me to leave this review as I greatly admire the owner of this hotel but I don’t think he knows how it’s run. Mr trump is a remarkable man this hotel is not. It’s greatly overpriced for a mediocre hotel we booked a room through the vio site £620 for a deluxe room we arrived and were given our room I must point out the valet was a lovely chap very accommodating did not get he’s name. We checked in all good given room number they said our bag would follow. We went in to room it was small and well used with a view of another building ten feet away and as we sat waiting for luggage which never arrived we noticed that the complimentary fruit was rotten looked two weeks old and room was rough so we went down after 30-40 minutes to complain still no luggage. They said the fruit left on side was disgusting and apologised and bumped our room up to a balcony room which should cost £1100 believe me not worth it but we tried to enjoy. I’ve stopped in other hotels with much better rooms for circa £300 but were there now got washed went down stairs booked food in the restaurant 1904 for 7.30 pm so while we were waiting we ordered two drinks at bar vodka lemonade and a house wine cheap wine cost £39 pounds for these then into restaurant I have never had worse over priced food I’m my life we sent one dish back uneaten still tried to charge us for it rubber off scallops when your next to the sea unbelievable then a starter one voul a vont cheap freezer type £24 it’s a joke but we went up and retired ensured breakfast would be good omg what can I say it was unbelievable bad cheap over cooked eggs I can not express what a bad breakfast this was on the hole I’ve stopped in better Hilton’s bad service bad food mediocre overpriced rooms unfortunately I would never stop there again a sleep in would be better

This was our first time staying at this hotel, and it certainly won’t be our last! From the moment we arrived, we were greeted by Jim, who made us feel incredibly welcome. He was absolutely wonderful—extremely helpful and thoughtful. As someone who uses a wheelchair, I truly appreciated how Jim went above and beyond. He took care of our luggage, escorted us inside, and even parked our car for us. His kindness and attentiveness made all the difference, and he’s truly an asset to your team. The room and bathroom were beautiful—clean, spacious, and comfortable. We couldn’t have asked for a more relaxing and pleasant stay. Every member of the staff we interacted with was friendly, professional, and eager to help, which made the experience even more enjoyable. Breakfast the next morning was delicious, with a great variety of options that catered to all tastes. It was a perfect start to the day. We thoroughly enjoyed our time here and are already looking forward to our next visit. Thank you to everyone at the hotel for making our stay so memorable!

I was taken here as a surprise by my partner in November, hotel was pleasant and food was good but what really confused me was our afternoon at the spa, apparently the Male Facilites have been scrapped and replaced with unisex. So there were noisy mixed couples in the male relaxation suite whilst my wife had a lovely relaxing time in the female only suite. We asked the staff about this and they were as troubled as we were, they had no idea why these changes have been made but agree they don’t make any sense. I have visited previously and thoroughly enjoyed the Spa facilites. Anyone reading this should consider this before booking a trip to the spa.

I was taken here as a surprise for my birthday at the beginning of December. I had always wanted to go but never got round to it. From the second you arrive you know that you are going to be well looked after. The building is so impressive and the drive up to the hotel is an experience on its own. The ground and facilities are immaculate, everything you would expect for a 5 star resort. Parking was super easy and the check in experience was on point, everything single member of staff we encountered was an absolute credit to the place. I have stayed in many 4 and 5 star hotels across the world as part of my job and it’s the staff that make it a truly magical experience. We were helped to our room by one of the door men, shown the room and features and made sure we were happy with the room. The rooms were immaculate, so clean and tastefully decorated with all the necessary items on what to see and do during your stay. Large TV, mini bar, kettle, iron, large closet, safe, toiletries etc all provided. Information of restaurants and spa opening times were out of date on the TV, but the website is up to date all small glitch that has probably just been overlooked. Bed was super comfy. Loads of information on the activity’s available which is second to none on my next visit I will be making use of these especially the clay shooting and archery. The spa was fantastic, plenty of things to do and plenty of space for all guests, even loved the little touches of being able to order pool snacks and drinks. (Hot tub wasn’t working during our stay but again not a huge disappointment , could have done with some signage) the relaxation room and aromatherapy shower was unreal. On our way back to the room in the evening our room was turned down for the evening which was a beautiful touch, little touches by the house keeping team such as wrapping the charging cables in trump branded cable ties, the glasses sat on the bedside tables, blinds drawn and bathroom set up were just delightful. Went for dinner at Duel in the Sun as the menu suited us better than the 1906 restaurant. The staff and the food were absolutely phenomenal, the little touches on the table such as our name and the birthday wishes were just such a personal touch. ( should keep the restaurant open till 7pm at the duel just for guests who want a less formal dining experience) we were taken back to the main hotel and had a few drinks in the lobby which was again just perfect with the staff being super attentive and present. Made our way back to the spa until 9.30pm before heading back to the room. Had a wonderful nights sleep so peaceful. Breakfast was perfect a little confusing around the prices so wasn’t sure it was included and thought that we had to order off the menu however spoke to one of the waitress's who explained we could order what ever we want to suit our taste and dietary requirement. The breakfast was OUTSTANDING the quality of the items you could tell that it was only the best and loc

I recently went to the Christmas Sunday brunch at turnberry hotel. The waitress spilled milk over myself and my disabled father. Lack of help from staff or management. The disabled toilets where locked and no information was provided. Staff eventually told me I had to go to the other disabled facilities that was a fair walk away from the restaurant. Food was lacking this year, no selection for children. Greatly disappointed! Especially for the price. Would not return with my family.

Just outstanding world class hotel. We stayed over for the Christmas Ball event. The hotel is truly 5star and the team are amazing. Food excellent and great value for money all round. Best hotel in UK we have stayed in. We were given a free upgrade and you get a special price for accommodation if at the event.