980noral
5 de noviembre de 2024
Very unexpected to feel such disrespect for guests in a 5-star hotel! It is a family hotel, it is why we chose it for a vacation with children. But every night there is very loud music until one o'clock in the morning, I mean realy VERY loud! It is impossible to sleep, especially if you book a room with a sea view. I will definitely never come back here and I will not recommend it to anyone, Instead of rest we got a nightmare. It's a shame because the food here is great and the environment is good. But the reception staff are rude and unhelpful. I saw a Russian-speaking girl crying at the reception and asking for the service she ordered, but the staff just mocked her. As they told me - why did you like loud music at night all weekend, but now doesn't? That's why I kept quiet, it was the weekend, I thought I would bear it, the nightmare would end on Monday. but nothing of the sort, the nightmare continues.
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