Courtyard Tupelo

I am deeply disappointed in this Courtyard on ALL levels. As an elite Marriott member, this hotel does not follow Marriott standards, and does not deserve to be affiliated with Marriott. This hotel stands at #1 for worst guest experience ever in my 30 years of corporate travel. If you can avoid The Courtyard by Marriott in Tupelo, MS. then do so at all costs. There are other Marriott properties nearby, but other cities in MS would be a better choice. This hotel is horribly mismanaged. From the ownership group, to the hotel management, and the hotel's extremely hostile and confrontational staff. Neither the management, and or the staff, holds itself accountable in wrongfully blaming guests for apparent hotel issues. The average guest would assume that "Hotel Staff would be empowered to resolve issues", but this hotel intentionally refuses to resolve the problems, and further they blatantly go out of their way to infuriate guests, inflaming tensions, and ultimately chasing guests away. THE LAST STRAW: I called the ownership group. The regional VP refused to cooperate with me, and or Marriott for that matter. The regional VP literally phone-bombed me, and stalked me on social media before I had blocked him. I filed a complaint with Marriott Guest Services, and the Elite Service manager was so disgusted with this hotel's treatment of me that she "resolved the issue immediately", awarding me 25K points, giving me stay credit, and also the points I earned through my paid stay.

Hotel: Very nice Courtyard in a good location. A lot of food choices in walking distance or a very short drive. The Lobby is clean and kept up. Check in was smooth and the front desk lady (Mia I think was her name) was amazing. Room: The room was decent size, bright, good wifi & clean. Sleep: Bed was comfortable, room was dark at night and maintained temperature. -flyou

As someone who travels 300+ days a year and who stays in Marriott properties primarily, I have certain expectations about the brand. This property fell short in several areas; I will not stay here again. -Location is convenient for Tupelo. -The room was comfortable, clean and the WiFi was good. -COVID-era practices of not offering daily room refresh still in place. -The shower was horrible. They installed the soap dispensers widthwise versus lengthwise which makes the narrow shower more narrow. The water pressure in the shower was horrible and the shower head, with its unchangeable head and 8 flows of water was not a good shower experience. -The food credit for guests with status was not communicated, not convenient and just clumsy all together. 2 days in a row there was an issue just trying to use the $10 voucher. Employees would rather tell you what they cannot do versus what they can do. -One employee, Nicholas, was excellent and provided great guest-centric service. Based on my experience, I will not stay here again, which is too bad as I travel to Tupelo 4-6 times a year on business.