Tuncurry Beach Motel

Booked our Xmas break in September 2024 and paid deposit 1 day before arriving we get email stating booking cancelled and cancellation fee of $205 Partner called motel and had the most rudest person who didn't care and advised room has now been booked out to someone else at a higher rate. Motel has refused to refund our deposit when we didn't cancel our booking. Christmas Holidays ruined by this place. So now they have our deposit and made more money by booking room out at a higher rate. Social media isn't good for any business either is consumer affairs. I visit this place face to face to demand a refund or this will be taken further. I am absolutely discussed in the we were spoken to and treated.

We started staying at the Tuncurry Beach motel when it was called the Tuncurry Sunset motel - has always been owned by the Tuncurry Beach Bowling Club and 14 years ago when we first started staying loved our time there - over the years some managers came and went and sadly the motel fell into a sad state of management - we heard that there was new managers and have just returned from a 3 night stay and once again had a great time the rooms have are back to a good state very comfortable beds all one needs in a motel is provided and more with microwave and crockery/cutlery as well as the usual motel basics - new air-cons - lovely pool and bbq area and extremely helpful managers who are interested in their guests and their comfort - so happy that this motel is back to what it used to be and am looking forward to a return stay in the next month - club member also receive a discount on accommodation apart from the discount on food and drink at the Club