Casa Ambar

I was pleasantly surprised with this hotel. It is in a wonderful location. Walking distance to restaurants and shops. The beach is across the street. There were a few not so positive reviews. I almost didn’t book because of the negativity. Sure glad I did book. I would highly recommend Casa Ambar. The room is large and clean. The WI-FI is a little spotty but all of Tulum has this problem. Put your devices down and enjoy the scenery. The property across the street from Casa Ambar gave me beach access. It was a short walk of less than a mile to the sister hotel. The sister hotel also offers parking if you do not want to walk. They offered me a beach longe chair and access to the pool. Towels were given at the office. I gave my room key to the reception. The key was given back when I returned the towels. Casa Amber also offers access to a Cenote. The Cenote was at another sister property. It was a remote Cenote down a beautiful path. Kayaks were available. The hotel was affordable with much to offer. Staff was super helpful and friendly.

Starting off my review, I would like to mention that the hotel is still being built. There is a lot of construction work onsite. Basically, the hotel front desk and one building with guest rooms are ready to welcome visitors so far, but even they are not completely finished yet. Anyway, after spending a week at this hotel I can confidently say that this hotel has all the opportunities to become something fabulous if they plan and make everything smart and responsibly. I want to mention the hotel’s location is great if you want to stay at the heart of Tulum Beach. Plus, you are literally surrounded by the jungle, and very close to Mother Nature! All the famous and major Tulum bars, restaurants and clubs are super close to the hotel. The beach is right across the street. Unfortunately, there isn’t a short cut from the hotel to the beach. You have to walk by the main road for like 2 minutes to a place called “Ahau”, and beach access for everybody is right through this Beach Club. By the way, this is one of my absolutely favorite Beach Clubs in Tulum. I totally recommend renting a bed there (I paid 500 Pesos or $27 for all day rent, food and drink credit is not included) and hang out all day long. Coming back to the hotel, the front desk is located outside. It is small, but very cute. Still not completely finished like I mentioned earlier. The guys who work on the front desk were sweet. The issue with them was poor communication in English, because none of them spoke English very well. But luckily, we always found a way to understand each other. Another issue with the hotel staff was no security guard. Basically, these cute little front desk boys (who looked like 20-25 y.o.) did the security job at the same time. That is not real security, and any stranger can easily get to the hotel site because the hotel’s main gate is always open. The thing I really liked was the opportunity to always communicate with the hotel staff through WhatsApp (you can find WhatsApp number on the official hotel’s Web-site). They answered me pretty quickly every single time when I asked for something. Also, the hotel is ready to provide a transfer from/to Cancun airport. As I remember, the price was U.S. $170 for 2 persons. But me and my friend did not use this option. Now about my room. I booked a Deluxe King Size Jungle View Room with Balcony (I got Room #6) and in general I liked it, especially its design which was represented in classic Tulum Style. They decorated the room very nicely, it felt amazingly comfortable there, I wanted to be there! I would not change anything from a design aspect. I would concentrate more on a facilities aspect. For example, there was no refrigerator in my room. And it was very upsetting, because it was hot in the room all the time. The air conditioner did not work 24 h. They only turned it on for night hours (you can find this information on the official Web-site). Plus, I believe that the air conditioner in my room did not work well and n