Casa Cenote

We had a wonderful week at the hotel and good experiences with the restaurant. I had visited Casa Cenote multiple times when I was younger as I did quite a bit of diving in the area with my father. We used to go to the cenote back when it wasn't guarded by locals who now charge for snorkeling/diving there. The only establishment back then was the restaurant which hasn't changed much. Before this trip, I had read multiple reviews and there are quite a few who complain about trying to dine there only to find no one there and it being closed despite their signage and G Maps stating they are open til 9pm (every day). I don't want to leave a negative review about the restaurant hours but we did notice the same "early closings" during our stay there. We met a nice family staying a few places south of us who told us they had made a reservation for one night, showed up and it was already closed for the night. Anyway, enough about the restaurant, more details about the actual hotel. We arrived a little later than we expected as it took a bit longer to get our rental car in Cancun. Another surprise was how bad the dirt road was once we turned off the main hwy - so glad we rented a SUV! We were informed that just after the rainy season, the road is always in horrible shape but typically gets smoothed out in December. Only downside to arriving around 7:40pm was that no one was at the hotel to check us in (and the gate was closed). It wasn't a huge issue as we had a number to call and Victor told us he would be back to let us in - took about 30 mins. The restaurant was closed when we arrived so after Victor arrived, we walked next door to BSky and had a nice dinner. Our suite was all ready for us and couldn't have been more clean, comfortable, and inviting. Its a huge PLUS to have a large jug of purified water waiting for us as well as a coffee machine (express pod style) for the morning. The linens were all high quality, freshly cleaned and the place was cool as they have nice AC units. Our stay was very nice and I don't think we could have asked for anything else to make our stay any better. Miguel was super nice and helpful with everything that we came to do - snorkel, scuba dive, sea kayak - all provided; oh and we got fresh coconuts chopped down and split open for us to enjoy the sweet water inside. Miguel was also very helpful informing us of useful information about the area, the cenote, diving options which included spearfishing to catch our Thanksgiving dinner, etc. Another nice surprise - there's a small market just behind the hotel/parking lot. It came in handy for a few things we needed during the week. Our room was kept cleaned each day and we even had our own lounge chairs brought out for chilling under the palms during the days. The pool was relatively nice and clean, but, each end has a "hot tub" type sections both of which were not operating, half drained and not pleasant looking inside. That being said, we encountered a couple small issues

Came here years back and liked it back then but LOVE the new renovations! Cozy, clean and friendliest staff ever! This is definitely the best option if you want a laid back and comfortable time in Tulum! Can’t wait to come back to you casa cenote!!