Usuario invitado
11 de junio de 2024
I really like this hotel, I’ve stayed here frequently and the service is always excellent. In addition, the staff goes out of their way to help you. However, I arrived last night and decided I’d like to get a meal through room service. I expect the prices to be high because it’s a hotel and it’s room service. The hamburger was $20 including fries. Not that much more than a happy meal in California. However, they add on a delivery charge and service charge that amount to $13. Ridiculous, that’s more than half the price of the hamburger. I can certainly understand a small price to deliver my food, however another service charge. While this was a business trip, and I could’ve put it on my expenses, I simply could not do that in good conscience. They lost incremental revenue with overly aggressive add ons.
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