The Eddy Hotel Tucson, Tapestry Collection by Hilton

The beauty of the place cannot make up for the inc Check in was not particularly friendly - just matter of fact woman asked for credit card for incidentals. No welcome, no reminder when to check out, or intro to any ammenities. She told us where to park as there is no signage on the building. Room was clean and enjoyed bathroom design & tile choices. Went to put away perishables in fridge but it was barely cool- took till the next day around checkout to obtain true refridgeration- too late for us. They would have switched our room but we were too busy after check in. Keureg coffee machine didnt work though we tried several times. Went hunting to make our own coffee with cups provided in room but the microwave was so disgustingly dirty I didnt want to use it. I mentioned it the first day to the front desk but the next morning it was still dirty- see pic. Shower and sink water were just warm, which was slightly disppointing as I wanted a hot shower. Pool and whirlpool were pretty- pool temp nice and warm, but whirlpool not wonderfully warm. Comfortable bed and pillows, TG. That is a Hilton trademark! A curious lack of signage throughout the hotel & room made us wonder about alot of things, such as how to adjust room temperature, and what was considered recyclable vs. garbage in our room. When returning to our room around 11:30AM we found our key inoperable. We were locked out- so another walk to the front desk, no apology, recieved a working keycard. The noon checkout is wonderful but please abide by it. Other issues existed.

Overall a good stay for a fair price. Most staff was helpful except one front desk person I feel might be better off behind the scenes and not be the face of the hotel as the individual didn’t seem to me to be highly into the service aspect. Others were very good. There were problems with water coming out of the shower onto the floor. Restaurant at dinner is excellent with friendly and helpful staff. Pool and hot tub were enjoyable .

our first room had a running water sound in the bathroom that was loud and annoying .The front desk person moved us to another room which was fine.

It’s ok, just somewhat impersonal. A “lanai” normally describes a balcony more that 2 feet wide… a microwave and a bathtub would have been nice

Great pool to relax, comfortable bed, great shower with excellent water pressure. C room was crisp

Property was great ..Our shower had no hot water and also the body wash was empty,so we used soap.