Pistachio Hotel Sapa

Overall hotel was wonderful, i arrived at 6:00am in the morning by the way there are no room available at that time Front desk was provided us a shower room and resting area at Front desk with very nice hospitality. At 10:00 am after energy charge we went to Fancipan and came back around 16:00 the was ready when i checked in to the room the view was stunning us(room type: mountain view) overall was perfect. BTW, we don’t want to go out then we choose the hotel restaurant for the our dinner we order food for six people as i know about the service sequences staff repeat our order to make sure that it correct; for sure we listen it carefully due to difficult of inter-language - all the food repeat correctly. Unfortunately, one of our dish was mistake from Carbonara to bolognese sauce which we know all of us don’t pork then we call staff they came with attitude that it’s our mistake but she take it for change. Suddenly i heard the sound of fighting of waiter and kitchen that one of word i heard very clearly is “i already repeat it” fifteen mins later carbonara was served and we got educate by staff that we should informed her What we don’t eat. Poor us? After five mins she came back and say Sorry to us(First of apologies) 🥺 so we would fine if she apologize and do not make that behavior. I understand some if order was mistake you need to talked with chef but for both of service and kitchen was very disappointed for us.

Highly recommended this hotel. All staff are approachable they are always willing to help and thank you for upgrading our room from deluxe to executive room 🫰🏻

A tip for the next traveller, email the hotel directly after booking to confirm your requests. I requested 2 single bed plus late check in on requests box but only emailed the late check in so we had 1 big bed instead. Also request that your room is away from the buffet corner-302, good thing we had 301 so we only hear a little of activity. Room was comfy and worth it for the price but don't have sufficient heater during our stay. If you're leaving the night before checkout do inform the desk before so they can pack you up some snacks. The hotel is close to the center via first floor, a flight of stairs and couple of mins walk. Google maps only show the main entrance but not the shortcut.

The hotel had a welcoming atmosphere and the lobby was beautiful CNY decorations.The rooms was clean and spacious with balcony a nice view mountain and city. The staff was incredibly friendly and attentive, always going above and beyond to make me feel welcome. Special thanks one of the staff who recommendations on local dining spot.The hotel locations was perfect within walking distance to several attractions and restaurants. I highly recommend this hotel to anyone visiting this place. I definitely be staying here again on my next trip.

Big bed and big bathtub Room with big window (but too foggy till we can’t see anything during the time we stay) overall is good

although the weather was not desirable while we were there, our stay at pistachio hotel was amazing. it is close enough to main sapa town (access though the first floor). the reception is on the 6th floor. the service staff were very friendly though we did not interact much. we booked a superior room but were upgraded to the deluxe room at check in, which came with a balcony. a pity we could not enjoy any views as it was foggy throughout our 2 nights there. we could only imagine the view. we can also see the funicular tracks from sapa station to the cable car station. the decor of the hotel is very modern. the room was very clean and spacious. amenities given were more than sufficient. beds were comfortable. the hotel breakfast is also a nice spread. the hotel does provide umbrellas if it is raining (subject to availability). the infinity pool looked like it would be amazing if only the weather would cooperate! overall highly recommended