Enter St Elisabeth Hotel & Spa

Nos alojamos en el Enter St-Elisabeth Hotel (no en una suite). Pagamos un suplemento por una habitación doble superior con vistas al mar, pero la única forma de ver el mar era subirnos al alféizar para mirar por la esquina del edificio. La habitación era muy pequeña, con la cama apoyada contra una pared y con espacio justo al otro lado para una mesa muy pequeña. La iluminación de la habitación era muy pobre en la zona donde estaba la cama. No había espacio para sentarse y relajarse en la habitación. Cuando llegamos (19.00) la recepción estaba cerrada y tuvimos que hacer el check-in por nuestra cuenta, por lo que no pudimos conseguir un desayuno para la mañana. No hay restaurante ni bar y el 'Snack Bar' es solo una nevera con algunos artículos que eran extremadamente caros. Lo que parecía totalmente en desacuerdo con la inadecuación del hotel en términos de comodidad y servicio era un gran gimnasio completamente equipado que nadie parecía utilizar. Nunca nos reponían el té ni el café de la habitación y tuvimos que pedir en recepción (si estaba abierta) bolsitas de té y rollos de papel higiénico de repuesto. No recomendaría el hotel, pero no puedo opinar sobre las suites.

I cannot say enough good things about this place. We were in Tromsø for over a week, and this was the perfect home base for us. The rooms are clean, neatly appointed, and exactly what you want. The lighting is really well done, very important during the polar night. The beds are incredibly comfortable. I am still dreaming about the water pressure in the shower. We were able to do laundry, which was great since our luggage was delayed. We had a six year old, so being able to cook our own meals with the kitchen allowed us to easily feed her and saved us money. It's also helpful because with jet lag, you may be hungry at 4am. There is a coffee machine in the lobby accessible 24/7, which was great. The heating is well-done, and the windows open for fresh air. We found that the photos we saw online are very representative of what we found when we arrived in terms of the rooms, etc, except that it was actually a little cozier (the lighting is nice and warm white). The wifi was consistent and strong. There are TV's, which you can sign into your streaming apps on. One flag is that you should sign off your accounts before you leave. The staff is amazing. The front desk people were all very helpful when we were trying to get taxis or had questions. And they didn't mind our kid coming down to steal cookies from the lobby. The cleaning staff is wonderful. The rooms are very clean and they were really nice and responsive when we needed to get rid of garbage or restock something. The gym is huge and way nicer than expected. Also great in the arctic. We chose this place over a more traditional hotel because of all of the amenities, and we were not disappointed. This is not located in the city center, but it's a short walk to there (about 10 minutes or so depending on weather). There is a supermarket a few minutes away, which is very convenient. The location is very good, and it is also kind of up on a hill, with nice views.