Heritage Hotel Vila Sikaa

Our room door was unlocked for 8h and the staff was rude about it!! We arrive to the hotel and is given a keycard to our room as per usual at check in. We leave in the afternoon and come back to the hotel at midnight. When going to bed we notice our room door does not lock!!! We can just push it open. I walk down to the reception and the staff just tells me “it will lock 15 min after you open it with the keycard”. It sounds like a made up story but I give it a try. 00:20 I have to walk down again since the door is still unlocked and tell him there is something wrong. He almost doesn’t believe me and is giving an attitude. After he has been texting with the guy checking us in they realize they have not given us the actual key to lock the door!!! It does not lock with the card at all. He then just gives us the key with NO “I am sorry” or apologies, no nothing! It just seems like he think that I am the rude and annoying one for coming with this problem. Also, the standard at this hotel is not 4 star, not even close. The security is a joke. No doors on the way from the street up to the rooms are locked. They hardly close. Bathroom window is not possible to close. The drainage in the shower is so clogged, you stand in a pool when showering. The furniture and interior is old and not at all as the pictures on the website. Maybe one of their rooms look like this but not our superior twin room anyway. There were no curtains to block the windows from light. Just sheer once. Ants walking on the walls. Would not recommend this hotel to anyone wanting to have an accommodation that provides service and that cares about the visitor.