Hoteles Centara en Trat

I have stayed at this beautiful beachfront resort many times (4 times) and I always loved its quiet, isolated and peaceful atmosphere. Even though it's a long drive from Bangkok, it's always been worth it to escape the city hustle. In fact, I have raved about this resort to many of my friends and some of them have stayed at this resort because I recommended it so much. But my recent visit was extremely disappointing. This Centara property has totally lost its charm, with old and dated rooms, poorly maintained facilities and poor staff service this time. First, cleanliness was a big issue for me. Our room was dusty when we arrived, the indoor slippers looked old, and there were even traces of hair in the toilet bowl and the shower area. There was no stopper for the glassdoor in the shower area, which is such a safety issue in case the glass door hits the wall and gets broken. The toilet at the poolside was also dirty, with obvious signs of infrequent cleaning during the day. The sink was not cleaned at all. On our second day, the housekeeping didn't thoroughly clean our room. They only replenished the complimentary water and made the bed. They didn't replace the small towels despite us leaving them visibly used on the sink. We understand that the bath towels were not replaced since we hung them, but we were even more disappointed to find the same hair in the toilet and shower still present, and the rubbish in the rubbish bin was left still completely untouched. The poolside toilet remained exactly the same, no cleaning was ever done at all and the rubbish was still untouched. The beach sun loungers were also quite worn out. In the early morning, I noticed that the loungers had not been cleaned, and the sands were not cleaned and raked as they used to be in the past. At the restaurant, many menu items were unavailable despite the resort's high occupancy as it was a long weekend. The understaffing led to long waits for orders at dinnertime, making many quests quite unhappy, as we noticed. Even though we made reservations for dinner and even pre-ordered all our food 2 hours in advance as advised by the staff, it still took an additional hour for our orders to reach our table. My question: What's the point of asking us to make reservations and pre-ordering of food if there's still such a long delay? It is very sad to see my once-beloved resort has lost its charm and excellent service. I can no longer recommend it to my friends.