Hotel Punta Tipa

Debo dar una mala crítica. La actitud del personal de recepción es mala. Me dijeron que no hay desayuno cuando reservé una habitación con vista al mar con desayuno. La habitación que me dieron era una habitación que daba a la esquina de la calle. Fue una muy, muy mala experiencia.

Lovely hotel clean I paid for a balcony over sea on second floor it was great with sun loungers. Room only for one person really as tight getting round end of bed. 210 I think Good food Breakfast and evening meal. Staff. Reception staff and waitresses very good. Always smiling especially the waitresses. A lift to rooms did not use pool great area outside dining room to watch the sun go down on the beach front. Lots of chairs tables for you to eat outside if not windy. Expensive drinks. Only one complaint. THE barman waiter was awful no smile. Could not be bothered to tell me about the wine list got our order wrong as he just did not care It did have an affect on my holiday as you don’t want this sort of behaviour when you are away. If he does not like people then don’t do the job this was not personal to me everyone in our group felt the same For me too far away from Trapani 30 mins walk to get there. I have had surgery so might be fine for others.

We arrived at this hotel after driving from Cosenza 8 hours. Both my husband and I had colds. We also made this reservation 8 months ago. The young attendant at the check in counter wanted us to sign a bar stipend and write our visa number down. I refused to do that and she gave me a roll of her eyes and was indignant as if I had insulted her! She then proceeded to want to give us "information" about the hotel--insensitive to the weary, sick travellers in front of her. I said "no" and she took offense again and gave me one of those indignant shrugs of her shoulders and roll of her eyes as if I had just insulted her yet again. She then put us up in a lower level floor which we weren't happy about. We stayed in the lower level floor for one night. We were not happy about this and asked to stay in a higher level floor for all the other nights. The next morning two tired, weary travellers had to move all our stuff to a higher level floor. We had made this reservation 8 months ago. No consideration for that fact. Because we decided to stay in Trapani for an extra week and changed our plans of going to Pantelleria--due to our colds, we asked to stay in the same room at this hotel for the rest of the two weeks. At first they wouldn't let us stay in the same room. After much talking to the Director and the check in staff, which took a lot out of us as we both had colds still, they let us stay in the same room. The disrespect of their young staff, when we first arrived toward seniors and for putting us on the first floor instead of the higher floors, I asked for a discount on our hotel bill which they refused to do. The staff a this hotel is not accommodating, moreover they are rude, entitled, and treat foreigners with disdain.