Hotel Punta Tipa

Debo dar una mala crítica. La actitud del personal de recepción es mala. Me dijeron que no hay desayuno cuando reservé una habitación con vista al mar con desayuno. La habitación que me dieron era una habitación que daba a la esquina de la calle. Fue una muy, muy mala experiencia.

As a very frequent traveller all over the world, let me tell you, I will never stay here again, and would recommend you run as far away as possible from this hotel!! We walked into our room to find ants all over the sink, bugs on the wall and flying around, air conditioning not working in 30 degree weather, and the bathroom roof moulded from the shower above. There is a whole in the roof which was leaking. Upon letting the staff know and asking for a new room, it was met with the staff being rude and being aggressive towards us. They came up with excuse after excuse and were very unhelpful. In addition, I gave them the benefit of the doubt and emailed them with my complaints in the hope it could be fixed and allow the rest of our stay to be pleasant. Well… I was wrong. Unfortunately, their email was unapologetic. Simply rude. They took no responsibility in terms of the room issues or their staff member being rude. They didn’t even acknowledge their staff member or the bathroom roof leak. And at the end of their email, they said they would offer us a change of room but as we weren’t at the hotel in the very moment that suited them, we were no longer willing to take that option. They didn’t contact me, or try and offer me the room change they just took it upon them selves to say it was not possible. I would not be recommending this hotel to a single person, and suggest you look at any other accomodation in Trapani besides Hotel Punta Tipa.

Small, modern hotel right on the beach at Trapani. 800m from main Centre, which is packed with good quality restaurants. Easy walking into the town by the sea. We asked for a quiet room with a balcony and received one on the 5th floor. Modern,light and very clean. Good size bathroom with all toiletries etc. Huge balcony with fantastic views across the bay. Small beach to the side of the hotel. Staff were excellent and very helpful. Breakfast was plentiful with alot of choice. We had 2 dinners in the hotel which were lovely and on par price wise with some of the restaurants in town. This is a great area to visit with the cable car up to Erice. We hope to come back.