Windsor Arms Hotel

Visited my niece studying a Toronto University

體驗着英式傳統的老酒店。就在租金最貴、最多奢侈品的布洛爾西街往裡稍稍一拐，另一頭連着多倫多大學。 入住時間3pm。在大堂等，大堂實在並不大。在2:30過一點的時候，前台説有房間了。 到達房間時，housekeeping並未退出。 房間內有咖啡機，和6個咖啡膠囊。但是，前面住客用過的膠囊，仍然留在機器內。 房間有豎琴一架。輕輕撩撥，音色甚美。

Feels really odd to be scammed by a luxury hotel! The hotel decor is very charming, our suite beautiful if a little run down-a lived in feeling, the spa after hours for guests was a dream. Included breakfast pastries and turndown cookies, delicious. The spa services including the little salt cave totally worth it. The major downside is that when told we would be charged for a missing vodka bottle, we let them know we did not use the minibar. The employee responded stiffly that it was missing, and she would take care if it. The reservation desk seemed to understand and also confirmed he too would take care of it. They charged my card for it 2 days after we checked out. It is hard to recommend staying here after being treated like that. So if you do stay here, maybe take a photo of the minibar with a manager present once you arrive? Though honestly I just wouldn't stay here again after experiencing that attitude and dishonesty.

This is the second time we’ve stayed here and it’s been fantastic both times. The location is great, the staff are friendly and helpful and the rooms are spacious and comfortable. We’ll be staying next time we’re in Toronto. There’s a nice pool and good gym.

1. Restaurant 8/10 With a fabulous old time jazz blues But totally overcharged for a martini 2. Room 6/10 Beautiful room With no updated bathroom 3. Pool 4/10 Fantastic to have in Yorkville!! But the liner is falling apart and gross! 4. Room service 4/10 A wonderful woman on the phone, but the young man forgot the cream for the coffee?! 5. Breakfast 4/10 Gorgeous decor- but no food? Just croissants and canned juice that the crotchety server needs 15 minutes to get? Oy !!! This place is gorgeous but it needs so much work and help!!! I love the physical place, the location- but it's actually falling apart!!!

We stayed at The Windsor Arms the weekend that our daughter got married, we had a junior suite. The rooms itself are somewhat dated with older carpeting and furnishings. The lighting in the rooms in also very poor. In our room the phone handset was broken, the shower hose and head were also broken. We did report these to the front desk but only the shower hose was fixed during our stay. More concerning is that the housekeeping staff came to clean the rooms and instead of taking just the garbage they decided that other belongings which were nowhere near the garbage should also be thrown out. The manager (Jake) did very little to help this situation. Even more concerning is that when the reservations were made the hotel was informed that our daughter has a severe nut allergy. During both nights we stayed they sent up macadamia nut cookies. Thankfully, she did not eat one. Very disappointing service.

We went for the lunch Summerlicious menu at Gatsby. The venue is quaint and charming. The music selection is perfect for background. I ordered the crisp calamari, I tried one and it was so chewy and my husband tried it and agreed, so I sent it back. Both servers came back and said they had tried it too and it was way overcooked. I was asked if I would like it grilled instead. I was astonished by this offering and very pleased. It came out grilled and delicious. That they could pivot like this impressed me. The servers were pleasant and very efficient. I had the steak, a very generous portion (the server kindly wrapped the remainder for me) and my husband had the mussels which he enjoyed immensely. The pavlova was to die for!

We had booked dinner at The Gatsby for July 5th a few weeks ago. Received a call today to say we have to go with the Summerlicious menu - and no other choice. This is incredibly disappointing as none of us want a 3-course meal - we were looking forward to a nice meal, glass of wine and celebrate my sister's birthday - but to be told that it was going to be a SET MENU - think its $76 per head - and no other choice but to go with that - what incredibly poor and tasteless way of treating customers. We most likely would have spent more than that per head, but we don't want to be forced to have a set menu - and some of us are not able to eat a 3-course meal!! shame on you Windsor Arms. In very poor and bad taste. Definitely would not recommend it ever.

I am writing this review about the Windson Arms restaurant, The Gatsby. My partner and I had reservations on a Monday evening, for dinner. We chose The Gatsby for a couple of reasons - the menu had a good variety of small, shareable plates as well as large plates, and the restaurant boasts a "500 label" wine list. Our choice was also a bit nostalgic as many years ago, before the rebuild, we had had dinner in the Windsor Arms restaurant at that time - Three Small Rooms. When we arrived there was one other table occupied and those guests departed shortly afterwards. We ordered drinks and took time to look over the wine list and the menu. We started by ordering two small plates, only to have the server return to advise us those items were not available. We ordered two other items with the same response. The lunch menu is also presented with the dinner menu, and we asked if we could order from the lunch menu. The server went to ask and came back to reply that we could. My partner chose one item from the lunch menu and I chose a main from the dinner menu. The server returned shortly to advise that the lunch item selected was also not available. My partner ordered another item from the dinner menu. We ordered a bottle of wine as well. Our server returned to advise us that the staff person who had keys to the wine cellar had left for the day and no other staff on site had access, therefore we could not order anything from the wine list! Another server suggested they could call the Manager at home and have them return with the keys, which would take about 20 minutes. At this point, we elected to leave. We paid for our drinks and went to find another restaurant in the Yorkville area that might be available without reservations. We left feeling astounded! We had reservations - they knew we were coming - how does this happen in the very competitive service industry in downtown Toronto?