Usuario invitado
23 de junio de 2024
I am writing this review about the Windson Arms restaurant, The Gatsby. My partner and I had reservations on a Monday evening, for dinner. We chose The Gatsby for a couple of reasons - the menu had a good variety of small, shareable plates as well as large plates, and the restaurant boasts a "500 label" wine list. Our choice was also a bit nostalgic as many years ago, before the rebuild, we had had dinner in the Windsor Arms restaurant at that time - Three Small Rooms. When we arrived there was one other table occupied and those guests departed shortly afterwards. We ordered drinks and took time to look over the wine list and the menu. We started by ordering two small plates, only to have the server return to advise us those items were not available. We ordered two other items with the same response. The lunch menu is also presented with the dinner menu, and we asked if we could order from the lunch menu. The server went to ask and came back to reply that we could. My partner chose one item from the lunch menu and I chose a main from the dinner menu. The server returned shortly to advise that the lunch item selected was also not available. My partner ordered another item from the dinner menu. We ordered a bottle of wine as well. Our server returned to advise us that the staff person who had keys to the wine cellar had left for the day and no other staff on site had access, therefore we could not order anything from the wine list! Another server suggested they could call the Manager at home and have them return with the keys, which would take about 20 minutes. At this point, we elected to leave. We paid for our drinks and went to find another restaurant in the Yorkville area that might be available without reservations. We left feeling astounded! We had reservations - they knew we were coming - how does this happen in the very competitive service industry in downtown Toronto?
Traducir