Casa Dell'Arte Hotel of Arts & Leisure

Her ne kadar konum ve odalar standart üzeri , yönetim ve personel iyi niyeli olsa da hizmet kalitesi ortalamanın altında kaldı.

As mentioned by many, the hotel is definitely a unique and beautiful example of charm and design. The place itself is just marvelous. Located in the small town of Torba, with cristalline waters, it’s only 10min drive from Bodrum Town. Large rooms (we had a sea-view suite), in need of minor upgrade/maintenance but generally comfortable with good stiff mattress. This boutique hotel has HUGE potentials. Unfortunately the management/owners seems to lack the professional background to understand and enhance this: - no gym/fitness area (not even available yoga mats) - no kettle in the room. Forget making yourself a tea. - no restaurant/bar service after 6pm. Forget a cocktail, coffee or any beverage service after sunset. (Isn’t an all day dining a prerogative for 5 stars?). - breakfast is suitable (maybe) only for Turkish as there is nothing else than eggs, few slices of cheese, 2 (TWO) slices of cold cuts, a salad and fresh fruit + some bread and jams. No pastry of any kind. Neither local pastry, nor cakes, nor croissants. No Nutella/chocolate style cream. Coffee quality very low. Only 1 type of fruit juice. In general an offer definitely not suitable a 5 stars hotel (probably not even a 3 stars). - leaving your room at 10am and place the “make my room” sign is useless: in 10 days we never get our room cleaned before 3pm. Even when we directly asked for it. - room cleaning extremely basic: water never refilled, ashtray never emptied and cleaned, coffee pods never refilled, towels missing at times, unswept/mopped floors.(only the 2 times we asked the (kind) manager for cleaning all the above was done properly). - general bar/beach service below standards: forgetting orders, never assist to prepare sun beds/umbrellas. Clearly provided by unprofessional (lazy) staff. l'hôtellerie is not a business for wannabes. Professionalism, passion and expertise are needed to run an hotel/restaurant. Specially a 5 stars boutique one.