Nine Cloud Homestead Resort Hotel

Although we only stayed for one evening it was a most pleasurable one. I have very basic Chinese language skills (i.e. None) but the staff were very patient and helpful. It also helped that I had taken a Chinese friend with me for the short break. Check in was swift and only took around 5 minutes considering I needed to provide all my documentation and covid codes etc. Again the staff were great an made us feel very welcome. The room was huge with two almost Double beds, a huge bathroom and giant circular bathtub as well as a shower. The mini bar was well stocked and there was a dressing room as well as robes, slippers etc. After a few minutes settling in we were treated to a gift of fresh fruit which was very much appreciated. The beds were super comfortable and we slept well after we returned from an evening out in Tonglu. In the morning the breakfast was typical Chinese buffet and was delicious though we didn't eat too much due to our previous evenings dinner. Even though I was clearly the only Westerner in the Hotel at that point I was made to feel very welcome by every single person I encountered....both staff and guests. I would highly recommend a stay here if you should ever visit Tonglu.

第一次在攜程上團購了這家賓館，實際大於期望值，真的是一家高大上的賓館，特別是前台的李莉經理，給我們安排的妥妥的，房間安排的特別好，特別是帶有陽台的房間，喜出望外，起床後泡壺茶坐在陽台上喝喝，那是愜意的狠，謝謝李莉小姐姐

山腳下的酒店 園區非常大 有雨突然大雨 導致行程有變 早來到酒店 説明瞭情況和孩子過生日 很快就辦理了入住並做了升級房型 住着太舒服了 窗外一片綠色 晚上蛙聲一片 管家何恩婷非常熱情周到 已經推薦給即將出行的朋友 下次再來桐廬還要選擇這裏

酒店綠意盎然，環境優美，空氣清新，特別優雅。設施齊全，房間寬敞，整潔乾淨。服務員都熱情和氣，大門口boy很認真指點停車位，尤其是前台接待服務員朱藝韻熱情周到，特意為我們升級了陽台房間。中餐廳的菜餚口味也不錯，以後有機會再來環境宜人的酒店。

【超預期的五星級服務體驗】 這次在桐廬雲山九里度假酒店的入住徹底刷新了我對"服務"的認知！從抵達時的禮賓主動幫忙提行李、前台耐心介紹酒店設施，到客房阿姨手寫的暖心問候卡片每個細節都讓人倍感貼心。 特別要表揚前台的小姐姐，得知我們帶着孩子出行，主動提供了小朋友的洗漱用品，送了小朋友玩具，還主動推薦了適合家庭的徒步路線和景點。走到酒店哪裡都能聽到熱情的問候。這種全員參與的服務意識，讓整個山野度假充滿了家的温度，絕對會為了這份無可挑剔的服務再來的。

住的很不錯，到店還有小管家全程服務，有問必答，很用心。酒店綠野仙蹤，值得轉轉，亭子內坐着發發呆，喂喂小兔子，喂的蔬菜還是送的，小兔子們養的很好都很慵懶，後山有塊鞦韆和花海，拍照也不錯。設施也齊全，遊了泳，水質蠻乾淨，打了會桌球。房間住的太舒服了，陽台上喝喝茶，剛好有雲海，一片仙山。這次度假周邊沒來得及轉，下次再來還選這家！