Americas Best Value Inn and Suites Tomball

Clean room! Bed was not very comfortable! No real room amenities like a coffee pot or any coffee or tea in the room! It was a fairly good!

The receptionist at check was very lovely and informative, the room although smoke free still had an old smell to it, and had people lingering at night outside, it's inevitable to have a few people outside even when their business doesn't seem the best at places like here. Water pressure was decent and the amenities with the room were enough even just for an overnight stay or more

When we initially checked in there was blood, yes blood, on the seat, lid and bowl of the toilet. I went to the office and they came and cleaned it. The lady used the toilet brush to clean the seat so I had to re clean it with Clorox wipes. We didn't check out at that time because everywhere close was full due to Greek fest and there was a large group of us. After we got back from dinner and everybody was settling in to their rooms my sister found dirty feet prints in between the sheets and then bugs, yes bugs, in the other bed. So as we were checking out beds there was blood on the sheets, dirt and grime. By this time it was 11pm and we were all exhausted, we went to the office and checked out and asked for a refund. The clerk initially said he was new and didn't know how to do it but that he would make sure the manager took care of it. We had exhausted children and took him at his word so we could find somewhere else and get to bed. We wound up having to drive to Galveston to find a hotel with rooms for our group. I contacted the property and ******* and was refused refunds for myself and my sister by both. I have always booked thru ******* and am disgusted that this was allowed to happen. We did not cancel or fail to show, we were forced to leave due to incredibly unsanitary conditions. I absolutely would not ever, recommend this hotel or any ran by the same family.