Hoteles Lotte en Tokio

We stayed for 6 nights at a city double non-smoking room. The location is really convenient. There is a train station exit that leads you to the bottom floor of the hotel. Also close to a lot of restaurants and a mall. However, that is the only thing good about the hotel in my opinion. we had trouble booking a hotel at a more affordable rate and location during cherry blossom season and decided to stay here. The rooms are okay for Japan, not too small, but it’s not big either. However, the room was not the cleanest and smelled old and stuffy. It did not feel comfortable. The bathroom was pretty small and felt dirty and old as well. The sink faucet wasn’t working well and was still dripping after we turned off the faucet. They also don’t have the greatest service compared to other hotels in Japan. After 12am, or a certain time at night, the turn off the hallway lights so it was quite scary coming out of the elevator to a dark hallway.. almost thought we pressed the wrong floor or having a nightmare.. Staff don’t greet you when you walk past or act as friendly as other hotels in Japan. We asked front desk to help us ship our luggage to our next destination. We did this at other hotels we stayed at and were not charged a service fee. However, they charge a fee here and quite a lot.. not only did they charge a fee, but i don’t know if they charged us wrong or what, it costed much more than what we were charged when shipping at other hotels. We were in a hurry so we didn’t question it and just went with it, but it seemed like a rip off to be charged that much more than we paid for shipping our luggages before and also charged a large fee for it. We also noted we were celebrating our honeymoon but they didn’t even acknowledge it in any way. Felt uncomfortable and uncleanly the entire time we stayed there. Good thing we didn’t stay at the hotel that much since we were out exploring most of the day. Would not be staying here again.